Victoria Azundaa

CUSTOMER SERVICE / CUSTOMER SUPPORT PROVIDER

Talent

Port HarcourtMember since August 17, 2026

Customer Service & SupportComplaint ResolutionEffective Communication (Verbal & Written)Active ListeningProblem SolvingTime ManagementTeamwork & CollaborationAttention to Detail

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Customer Service & SupportComplaint ResolutionEffective Communication (Verbal & Written)Active ListeningProblem Solving

About

Dedicated and customer-focused professional with 1 year of hands-on experience in customer service and support. Skilled in handling customer inquiries, resolving complaints efficiently, and maintaining a high level of professionalism under pressure. Known for strong communication skills, patience, and the ability to build positive relationships with customers. A hardworking, disciplined, and fast learner eager to contribute to organizational growth and customer satisfaction.

Experience

Customer Success Associate - Webworktools

(2026-04 - 2026-07)

Delivered excellent customer support via email, live chat, and phone, ensuring timely and accurate responses that improved customer satisfaction.
Onboarded new users to Webworktools platform, guiding them through product features and best practices to ensure successful adoption.
Monitored customer accounts and usage patterns to proactively identify issues and provide solutions before escalation.
Resolved technical and product-related issues efficiently, working closely with the support and product teams.
Collected customer feedback and suggestions to help improve product experience and service delivery.
Maintained detailed records of interactions using Webworktools CRM system.

Customer Service Representative

(2024-08 - 2025-08)

Handled customer inquiries and complaints via calls, messages, and in-person interactions in a professional and timely manner.
Provided clear and accurate information about services and resolved customer issues promptly.
Maintained a calm, patient, and empathetic attitude when dealing with difficult or dissatisfied customers.
Built positive relationships with clients, improving overall customer satisfaction and loyalty.
Recorded customer interactions, feedback, and resolutions using available tools and ensured proper follow-up when necessary.
Worked with team members to improve service delivery and enhance the overall customer experience.