Victoria Lot

Detail-oriented, safety-focused, and highly organized Aviation Operations and Executive Support Professional with extensive experience managing high-pressure environments across airport ground handling, logistics, and corporate administration. Proven expertise in passenger facilitation, travel management systems, operational compliance, and executive schedule optimization. Equipped with an IAO-approved Advanced Ticketing & Reservation credential, a DreamPort Independent Travel Manager Certification, and a British Airways Data Job Simulation background.

Adept at executing strict standard operating procedures (SOPs), optimizing workflow efficiency, and ensuring data accuracy to support the core metrics of safety and reliability at NAHCO Aviance.

Customer Care Representative - Swift Network - Lagos, Nigeria (Remote)

(2020-01)

• Managed high-volume customer inquiries, complaints, and service requests via omni-channel support systems.
• Maintained strict adherence to company service level agreements (SLAs), consistently achieving optimal first-contact resolution rates.
• Tracked and analyzed client logs to identify system gaps, proposing operational updates that improved overall database entry accuracy.

Virtual Assistant / Operations Support - Health Consulting Firm - Remote

(2025-03 - 2026-03)

• Spearheaded remote administrative operations, calendar logistics, and cross-departmental documentation streams.
• Utilized digital productivity platforms to manage stakeholder databases, coordinate schedules, and execute time-critical project tasks.
• Generated automated daily operational summaries to keep leadership updated on performance milestones.

Executive Assistant - Winners Faith Hospital - Ojo, Lagos, Nigeria

(2023-04 - 2025-11)

• Coordinated complex administrative pipelines, managing executive calendars and scheduling travel logs with 100% accuracy.
• Audited operational documentation and processed over 150+ monthly internal compliance records with absolute precision.
• Optimized office reporting structures, reducing document retrieval times by 25% through a restructured digital filing system.
• Served as the primary liaison between executive leadership and external stakeholders, handling sensitive communications smoothly.

Business Operations & Financial Manager - Tyria Glow Luxe - Lagos, Nigeria

(2024-02 - 2025-02)

• Supervised enterprise inventory pipelines, raw manufacturing asset registers, and distribution logistics networks.
• Maintained flawless bank reconciliation matrices, ledger records, and customer accounts for a rapid-growth enterprise.
• Standardized internal tracking protocols, reducing operational workflow delays across the fulfillment cycle.

Customer Service Intern - NBC Skye Logistics LTD - Lagos, Nigeria

(2022-01 - 2023-12)

• Responded to high-priority customer logistics inquiries via phone calls, email, and WhatsApp messaging platforms.
• Facilitated rider onboarding, verified regulatory driver documentation, and mitigated courier delivery errors.
• Escalated complex logistical bottlenecks using Hubspot CRM to maintain high levels of client retention and delivery speed.

Airline Check-in Officer - DANA Air - Ikeja, Lagos, Nigeria

(2017-02 - 2019-11)

• Verified passenger identity profiles, international/domestic travel visas, and secure flight documentation with 100% compliance.
• Issued boarding passes and precise baggage tracking tags under rigid airport timelines to maintain aircraft turnaround standards.
• Enforced airline weight restrictions, baggage allowance parameters, and security directives calmly in high-pressure terminal settings.
• Resolved customer seat conflicts, gate modifications, and luggage discrepancies with an empathetic, solutions-first approach.

Bachelor of Science (B.Sc. Hons) - Accounting - Ladoke Akintola University of Technology (LAUTECH) (2019-01 - 2023-12)

Certificate - Advanced Ticketing/Reservation and Tourism - Universal School of Aviation (2016-12 - 2016-12)