Winifred Seraphin

Results-oriented Human Resources, Business Operations, Management Information Systems (MIS) and Administration professional with over 6 years of experience supporting organizational growth through operational excellence, data analytics, workforce management and strategic reporting. Experienced in HR operations, employee lifecycle management, business intelligence, administration, procurement, customer engagement, performance management and operational reporting. Proven ability to transform business and workforce data into actionable insights that improve decision-making, optimize processes, reduce operational risks and enhance organizational performance.

Strong analytical, communication and stakeholder management skills with proficiency in Power BI, Advanced Microsoft Excel, SQL, Sage ERP and dashboard reporting.

Management Information Systems (MIS) Officer at Zeta Gas & Power Solutions/Paras Energy Ltd (2024-11 – Present)

Drive business intelligence initiatives by managing nationwide operational data, developing executive reports and improving reporting accuracy to support strategic decision-making.

• Manage nationwide CNG sales and operational data across multiple business locations.
• Develop executive dashboards and recurring management reports using business data.
• Monitor operational KPIs and identify trends to improve business performance.
• Maintain centralized databases for CRM, operational reporting and market intelligence.
• Track nationwide product distribution and operational performance.
• Validate operational and sales data to improve reporting accuracy and reduce financial risk.
• Support management with timely business insights for strategic planning.
• Improved reporting accuracy through enhanced data validation processes.
• Increased visibility into nationwide operations through executive dashboard reporting.
• Strengthened data governance and operational reporting controls.

Administrative, HR & Business Operations Officer at Classic Technology Solutions (2019-04 – 2024-10)

Support business operations by managing HR administration, procurement, operational reporting, customer relationships and executive administration.

• Coordinate recruitment, onboarding, employee documentation, leave administration, performance management, engagement and offboarding.
• Maintain employee records and HR databases.
• Support workforce planning and staffing analysis.
• Assist with HR policy implementation and compliance.
• Coordinate employee engagement and wellness initiatives.
• Oversee daily office administration and facility management.
• Coordinate executive calendars, meetings, travel and correspondence.
• Prepare business reports, presentations and official documentation.
• Manage procurement processes from sourcing through vendor selection and delivery.
• Negotiate supplier contracts to achieve cost savings while maintaining quality.
• Process invoices and support budget administration.
• Maintain organized document management systems.
• Manage operational and sales data using Sage ERP.
• Produce management reports supporting business planning and decision-making.
• Reconcile sales data and ensure reporting accuracy.
• Generate operational insights that improve business performance.
• Build and maintain strong client relationships.
• Deliver product presentations and demonstrations.
• Manage post-sales support and customer issue resolution.
• Support business development through excellent customer service.
• Streamlined HR and administrative processes, improving operational efficiency.
• Strengthened procurement practices through improved vendor management.
• Enhanced reporting accuracy using Sage ERP.
• Improved employee experience through effective HR coordination.

Bachelor of Education in Guidance & Counselling / Social Studies – University of Ibadan

Nigeria Certificate in Education in Biology & Chemistry – Adeniran Ogunsanya College of Education