Winner Alfred
Manager
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About
Customer-focused professional with practical experience across operations, customer service, travel and logistics, hospitality, property support and digital client engagement. Experienced in managing enquiries, coordinating bookings, maintaining accurate records, resolving customer issues and following leads through to completion. Brings a B.Sc.
background in Tourism Studies, strong communication skills and a dependable approach to remote work. Comfortable working independently, managing competing priorities and maintaining a professional client experience.
Experience
Operations & Client Support Coordinator at SBTrendy (2022 – 2025)
- Coordinated day-to-day operational activities, inventory records and stock monitoring.
- Handled customer enquiries across digital channels and provided timely follow-up and support.
- Maintained sales transaction records and supported routine operational reporting.
- Assisted with online customer engagement, product promotion and lead follow-up.
Guest Relations & Service Advisor at Shaunz Royales (2021-01 – 2021-07)
- Provided professional front-of-house service in a busy hospitality environment.
- Handled reservations, bookings and guest enquiries while maintaining a positive customer experience.
- Supported daily floor operations and coordinated with team members during busy periods.
Customer Care Representative at Airtel Telecommunications, Total Sapele Branch (2020 – 2021)
- Handled customer enquiries relating to accounts, network services and product information.
- Resolved customer concerns and escalated complex issues when appropriate.
- Explained service options clearly and maintained accurate customer interaction records.
Operations & Logistics Assistant at Gboyega Motors (2019 – 2020)
- Supported daily branch operations, administrative activities and passenger transport coordination.
- Coordinated schedules, passenger details, ticketing processes and travel documentation.
- Maintained organised operational records and supported clear communication between customers and internal teams.
Education
B.Sc. in Tourism Studies – National Open University of Nigeria (NOUN), Akure Study Centre (2022 – 2026)
