Winston Attoh

Results-driven System Administrator and Infrastructure Engineer with 5+ years of progressive experience delivering advanced technical support across diverse enterprise environments. Proven expertise troubleshooting complex hardware, OS, and networking anomalies, with a strong emphasis on navigating system logs via Command Line Interface (CLI) to resolve technical inquiries from start to finish. Track record of managing 300+ servers and 200+ endpoints under strict Service Level Agreements (SLAs), maintaining 99.9% system availability.

System Administrator - Soft Alliance

(2025-04)

• Analyze and troubleshoot technical inquiries across 300+ servers, utilizing Linux and Windows command-line environments to interpret system logs, isolate root causes, and provide effective solutions.
• Take full ownership of critical technical incidents from start to finish, managing complex enterprise backups via Acronis Cyber Protect and escalating bugs to engineering teams with detailed diagnostic reports.
• Deploy and configure Zabbix monitoring frameworks across hybrid cloud infrastructure, reducing Mean Time to Detect (MTTD) and resolving alerts in strict compliance with corporate SLAs.
• Perform remote hardware debugging and centralized patch management across 200+ endpoints using Action1, ensuring 99.9% uptime and immediate risk mitigation.

Customer Service Officer (Technical) - Connex Transport LLC - Remote (Reno, NV)

(2023-12 - 2025-03)

• Delivered outstanding remote technical support via phone, email, and live chat platforms, maintaining exceptional customer satisfaction metrics while managing complex tenant routing setups on RingCentral.
• Maintained flawless documentation of incidents, user communications, and technical workflows within CRM databases to streamline team knowledge transfer.

Technical Support Engineer - FLEET NG

(2022-12 - 2023-11)

• Resolved high-volume technical support tickets across omni-channel platform integrations while consistently hitting or exceeding standard response-time SLAs.
• Utilized Jira and Confluence for end-to-end incident tracking, bug documentation, and building out an accessible internal support knowledge base.

Technical Support Personnel - RUBIP NG

(2021-01 - 2022-09)

• Provided first-line IT support for staff on Mac, PC, and mobile devices — both in-person and remotely — covering software, hardware, and connectivity issues.
• Managed user accounts, email groups, and application access in Google Workspace (G-Suite), improving team collaboration and reducing account provisioning delays.
• Handled software installations, updates, and basic account administration, ensuring consistent device configurations across the organisation.
• Assisted in maintaining accurate asset and user records, supporting the broader IT team with inventory and helpdesk operations.

B.Sc. - Computer Science - École Supérieure Panafricaine de Management Appliqué (2020 - 2023)

Diploma - Leadership Development - Covenant University (2019 - 2019)