Senior Analyst, Strategy and Customer Solutions at KPMG West Africa (2023-09 – Present)
- Served as a project manager for the strategic setup of a new mobility venture for a Tier 1 Nigerian bank, coordinating stakeholders, defining operating workflows, and supporting execution of growth initiatives
- Designed the business architecture for a pan-African Trade Bank to streamline organisational structures, enhancing operational efficiency and customer service delivery.
- Led a market assessment across 54 African countries; prioritised high-growth markets by aligning country attractiveness with firm capabilities to drive a Nigerian bank's regional expansion strategy
- Support organisations in the articulation of their strategies by organising strategy sessions, facilitating breakout sessions, conducting current state assessments, and documenting strategic roadmaps.
- Conduct operational and market analysis, assessing customer behaviour, service performance, and competitive trends to identify improvement opportunities for clients' businesses
- Collaborate with senior stakeholders, facilitating structured discussions to clarify objectives, address performance gaps, and support informed decision-making
Management Associate at Grand Cereals Limited (2023-01 – 2023-08)
- Supported cross-functional departments and contributed insights to projects focused on enhancing business procedures, and operations while gaining valuable process improvement experience.
Client Relationship Manager at Union Bank of Nigeria Plc (2020-01 – 2023-01)
- Drove the branch's deposit growth and high-quality loan portfolio creation, achieving the highest New to Bank (NTB) acquisition rate within the Lagos/West area.
- Managed a high-value retail, SME, and corporate portfolio, serving as the primary point of contact to ensure high service standards and proactive engagement.
- Collaborated cross-functionally with Credit, Operations, Product, Compliance and Risk units and various internal departments to streamline service delivery and resolve complex issues for portfolio clients.
- Led and coached a team of Sales and Customer Service Agents, managing daily operations and performance reviews to achieve sales and service targets.
- Analysed service performance data to conduct targeted quality monitoring, identifying trends that improved productivity and reduced non-performing loans by 30%.
Knowledge facilitator at National Youth Service Corp - Angelic Shepherd Academy, Kano State (2018-11 – 2019-10)
- Tutored 80 students in Fundamental Business Strategies and Financial Accounting.
- Documented student's attendance, and results, and communicating performance to stakeholders
