Zachariah Afolayan

Customer-focused Customer Service Professional with experience in banking operations and client support at Wema Bank Plc. Proven track record in handling customer inquiries, complaint resolution, KYC/AML compliance, and account management. Skilled in promoting retail banking products and delivering excellent service to drive customer satisfaction and retention.

A Computer Engineering graduate with strong communication, problem-solving, and interpersonal skills. Seeking to leverage expertise in a dynamic financial organization.

Customer Service Representative at Wema Bank Plc (2020-01 – Present)

• Provided front-desk and telephone support to 50+ customers daily, resolving inquiries and complaints with 95% customer satisfaction rate
• Processed new account openings, KYC documentation, and banking transactions in compliance with CBN and AML policies
• Promoted retail banking products including savings accounts, debit cards, and digital banking platforms to meet and exceed monthly sales targets
• Maintained accurate customer records and data in CRM system, ensuring data integrity and confidentiality
• Collaborated with branch team to deliver seamless customer experience and improve client retention and loyalty
• Educated customers on digital banking channels to reduce foot traffic and improve service efficiency

Higher National Diploma in Computer Engineering – Osun State Polytechnic, Iree, Osun State (2013 – 2015)

Ordinary National Diploma in Computer Engineering – Osun State Polytechnic, Iree, Osun State (2010 – 2012)

Senior School Certificate Examination (SSCE) – Community High School, Iyeku (2002 – 2008)

First School Leaving Certificate (FSLC) – Tolu-Bukun Nursery & Primary School (1995 – 2002)