Giulia Monteverdi

Motivated hospitality professional with three years of experience in a big hotel company and more than ten years of culinary, beverages and service experience in the hospitality industry.

My experience has thought me to problem solve thought clear and helpful communication while cultivating positive guest relations.

WORKING EXPERIENCE:

June 2019 - March 2022 FOOD AND BEVERAGE SUPERVISOR

Courtyard by Marriott Hotel, Amsterdam Arena Atlas ****

• Supervise Food & Beverage Outlet;
• Communicate and delegate tasks to the team;
• Assist F&B Manager with trainings for the team members and other tasks;
• Preparation breakfast buffet, banqueting for business groups, serving lunch and dinner à la carte;
• Dealt with business guests from all around the world;
• Assist other departments wherever necessary and maintain good working relationships
• Calculated billings and posted charges to room accounts using Micros;
• Planned coverage needs and organized services to support incoming special events;
• Flexibility to respond;
• Supporting company staff in their professional development and growth.

Feb 2018 – May 2019 WAITRESS De Vergulde Lantaarn, Amsterdam

Performed complete opening, closing and shift change duties;

Preparation coffee, beverages and cocktails;

Managed cash and payements;

Stock and clean all working areas;

Dealing with customers from all around the world, practicing different languages.

Sept 2013 – Gen 2018: DENTIST ASSISTANT

Dr. Mariani Lorenzo’s dental clinic, Italy

Documented patients' dental health information, medical history and Xray;

Cleaned and sanitized dental tools and equipment, restocked supplies to prep for next patient and maintain health and safety practices;

Assisted the doctor during the interventions of conservative dentistry, endodontics, prosthetics, oral surgery and implantology.

Sept 2010 – Sept 2013: BARTENDER/COFFEE MAKER

“Estate caffè”, Italy

Performed complete opening, closing and shift change duties

Preparation coffee, meal, beverages and cocktails

Managed the cash registers

June 2010:

Diploma in Economy and commerce, “P.Sraffa High school” Crema (CR), Italy