Karin Zülke
Retail & Customer Service Professional
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Experienced sales, customer service and administration professional with a technical qualification in clothing technology and design. Strong in customer advice, product information, price maintenance, order checking and delivery coordination. Combines commercial experience with knowledge of garments, textile materials, production processes and quality control. Reliable, organised and service-oriented.
Ervaring
Product Data Administrator - Heinrich Schmidt GmbH & Co. KG
(2022-02)
- Maintain and update product, article, price and commercial-condition data.
- Check product information for accuracy, completeness and consistency.
- Work carefully with large amounts of product data in a wholesale environment.
Telephone Sales Advisor - Mcallister GmbH - Reuter Online Shop
(2015-11 - 2022-01)
- Provided professional product advice and customer support by telephone.
- Managed delivery-time information and answered questions about products and orders.
- Checked orders for accuracy and supported customers throughout the purchasing process.
Senior IT Support Specialist - Ricoh Deutschland GmbH, formerly ADA Systemhaus
(2000-01 - 2014-04)
- Analysed technical problems and explained solutions clearly to customers and users.
- Provided telephone and remote support for hardware, software and online systems.
- Worked independently in a service-focused and solution-oriented environment.
Purchasing Administrator - Shoes and Leather Goods - Allkauf GmbH - Mönchengladbach
(1996-06 - 1998-08)
- Maintained supplier, product and advertising data.
- Communicated with suppliers, purchasing teams, advertising departments and retail branches.
- Supported the administration of shoes and leather goods.
Opleiding
State-Certified Clothing Technician and Designer - Clothing technology and design - Maria-Lenssen School for the Clothing Industry (1986 - 1989)
Office Management Clerk - Office Management - Deutsche Angestellten Akademie (1994 - 1996)
Human Resources Specialist with SAP Foundation Level Certificate - Human Resources - WBS Training (2014 - 2015)
