Breakfast manager, supervisor - MR PORTER THE ENTOURAGE GROUP - Amsterdam
(2017-06)
Occasionally executing breakfast service in THE DUCHESS restaurant (part of the W hotel as well).
- Assisted to develop and implement operational system, updating menu and structure over years
- Analyzed and consulted customers trends with superior manager to identify for improving options
- Coordinated with kitchen staff to ensure timely preparation of all breakfast orders and mise en place (kitchen and service)
- Staff trainings
- Daily administration tasks e.g. reports, statistics, communication with hotel executives (W)
- Managed daily ordering of supplies, inventory control accordingly
Customer service representative - BOOKING.COM - Amsterdam
(2017-01 - 2017-06)
- Handled customers complains and requests related to their bookings in efficient manners
- Demonstrated excellent communication skills verbal and written, in order effectively interact with customers and properties
- Maintained knowledge of company products to provide helpful suggestion and recommendations
- Effective decision making in various situation following standard operating procedures of the company
Onboard stewardess- cruise ships - SEABOURN - US
(2014-10 - 2014-11)
6*hospitality
- Utilized effective communication techniques when dealing with difficult situations involving passengers or crew members.
- Conducted regular audits of stock levels onboard
- Exhibited strong interpersonal skills, providing excellent customer service and maintenance on board
- Responding promptly to requests or complaints of our passengers vary on room service or others
- Directed and assisted passengers in emergency situations.
Retail assistant - BEZUIYEN MODE B.V. - Amsterdam
(2014-05 - 2011-10)
- Operated cash register to process customer transactions
- Fast paced environment, displayed strong organization skills, ensuring store is neat and organized at all the times.
- Develop great customers service, providing advice on product selection of customers.
- Daily store opening and closing tasks
Consultant HR - RANDSTAD - Czech republic
(2011-05 - 2009-01)
- Executing hiring process in order of clients requirements and evidence of personal documents for contracts
- Operating in SAP ( payroll, attendance tracking, recruitment databases)
- Conducted on-boarding sessions for new hires, ensuring they are properly guided and orientated in organization structure
