Mitchel Lushango

I am a remote operations and client support professional with over four years of experience working in first paced digital environments. I have built my career around helping systems run smoothly whether that's managing high volumes of client interactions, maintaining accurate records, or ensuring processes are followed consistently.

I am someone who works well independently but always stays aligned with team goals. I value clear communication, structure, and reliability, especially in remote settings where those things really matter. Over time, I have developed a strong ability to stay organized, solve problems efficiently and keep things moving even under pressure.

I am now looking to grow into roles where I can contribute not just through my own work, but by supporting team performance improving workflows and helping create a more efficient and well coordinated remote environment.

Remote Client Support Specialist - TechNova solutions (02/2023-12/2025)

1. Managed a high volume of inbound client inquiries in a fully remote environment ensuring timely and accurate responses.

2. Maintained and updated CRM records with a strong focus on data accuracy and completeness.

3. Guided users through platform navigation, account updates, and issue resolution.

4. Documented all interactions and outcomes to support consistent follow up and team visibility.

5. Contributed to maintaining process adherence and service quality across workflows.

1. Delivered remote support while managing customer accounts, billing updates, and payment processing.

2. Investigated and resolved account discrepancies through detailed data review.

3. Maintained accurate client records across internal systems and databases.

4. Ensured clear communication and thorough documentation while handling sensitive information.

5. Supported smooth daily operations by maintaining consistency in record keeping and communication.

1. Supported digital operations through data entry, record maintenance, and administrative tasks.

2. Assisted clients with account management, payments, and profile updates.

3. Verified and corrected data to ensure reliable and up to date records.

4. Worked independently to meet productivity and accuracy targets in a remote setting.

5. Contributed to overall workflow efficiency through consistent task execution and organisation.

University of East London, Degree, Information Technology (01/2017 - 11/2021)