Nasir Qureshi

Experienced Food & Beverage Supervisor and Hospitality Operations professional with extensive experience in restaurant operations, food and beverage service, guest relations, customer service, front office operations, staff supervision, employee training, shift scheduling, reservations, banquet operations, cash handling and service quality. Proven experience supervising large teams, coordinating daily operations, resolving customer complaints, managing reservations, supporting guest satisfaction, and maintaining professional hospitality standards. Additional background in airline passenger services, travel reservations, ticketing, check-in, boarding and customer support.

Food & Beverage Supervisor - Hotel Shalimar

(2019-03)

• Lead food and beverage operations, including staff supervision, recruitment, training, daily service activities, and operational workflow.
• Supervise F&B; employees, delegate responsibilities, coordinate staff scheduling and shifts, and monitor performance.
• Manage restaurant reservations, table assignments, guest seating and dining flow to support efficient service and customer satisfaction.
• Monitor food service quality, guest experience, hygiene practices and hospitality standards.
• Resolve guest inquiries and complaints through professional customer service and service recovery.
• Maintain compliance with operational procedures, service standards and applicable SOPs.

Food & Beverage Supervisor - Hotel Royal Mansion

(2016-10 - 2019-02)

• Supervised F&B; operations, restaurant staff, reservations, guest services and daily dining activities.
• Recruited, trained, scheduled and supervised employees to maintain efficient staffing and service delivery.
• Managed guest reservations, table assignments, inquiries and complaint resolution to support guest satisfaction.
• Coordinated banquet operations, food service, staff deployment and event requirements.
• Monitored service quality and ensured consistent food and beverage service standards.
• Supported daily operational planning, team coordination and customer experience management.

Hall Supervisor & Shift In-Charge - Food Festival

(2013-03 - 2016-09)

• Supervised and coordinated 100+ staff members across daily hall and food service operations.
• Managed employee shift schedules, daily assignments, workflow coordination and operational activities.
• Trained new employees on service procedures, workplace standards, customer service and operational responsibilities.
• Maintained hall inventory, equipment, supplies and operational resources.
• Monitored daily workflow, service quality, staff productivity and operational efficiency.
• Supported management with team coordination, operational problem-solving and service standards.

Front Office Cashier - Zanzibar Restaurant

(2010-03 - 2013-02)

• Managed cash handling, financial transactions, vendor payments, receipts, billing and transaction records.
• Processed customer payments accurately and maintained financial documentation and accountability.
• Used upselling and cross-selling techniques to promote products and support sales.
• Maintained financial records and supported front office and customer service operations.
• Handled customer inquiries and assisted guests with billing, payments and service requirements.

Restaurant Cashier & Guest Relations Officer - Ramada by Wyndham

(2004-10 - 2010-02)

• Processed cash and credit card payments, issued receipts and maintained transaction records.
• Welcomed guests and delivered professional guest relations, customer service and front-of-house support.
• Handled customer inquiries, service concerns and complaints to maintain positive guest experiences.
• Supported restaurant billing, payment processing and dining operations.
• Maintained hospitality, service quality and customer satisfaction standards.

Receptionist & Customer Service Assistant - Holiday Inn by Bass International

(1999-10 - 2004-09)

• Managed front desk operations, guest reception, telephone calls and customer inquiries.
• Welcomed guests and delivered professional customer service and guest relations.
• Identified and resolved customer complaints promptly to support guest satisfaction.
• Supported daily reception and front office activities.

Customer Service Assistant - Bhoja Airline Pvt. Limited

(1998-05 - 1999-09)

• Assisted passengers with check-in, boarding, ticketing, rebooking and fare adjustments.
• Provided passenger assistance and professional airline customer service.
• Handled front desk activities and supported smooth passenger service operations.
• Responded to passenger inquiries and travel-related requirements.

Customer Service Assistant - Supreme Travels

(1996-03 - 1998-04)

• Provided information regarding flight schedules, delays, cancellations and travel reservations.
• Demonstrated strong verbal and written communication and professional customer service.
• Managed customer inquiries in a fast-paced, high-pressure travel environment.
• Delivered timely assistance while maintaining service standards.

Customer Service Assistant - Jet Travels

(1993-10 - 1996-03)

• Assisted customers with flight, hotel and travel bookings and customer service requirements.
• Handled 50+ customer inquiries weekly and addressed approximately 95% of complaints within 24 hours.
• Used Microsoft Office and travel management software to support reservations and customer requests.
• Maintained accurate booking information and provided timely customer assistance.

Customer Service Assistant - Multan Travels

(1991-12 - 1993-10)

• Assisted customers with flight, hotel and car rental reservations.
• Managed inquiries through telephone, email and in-person interactions.
• Supported reservation management, booking information and customer service activities.
• Responded efficiently to customer requests and travel-related inquiries.

Graduation - Humanities - Bahauddin Zakariya University, Multan, Pakistan (1989 - 1991)