CMDB Governance Lead
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Results-driven IT Service Management professional with 13+ years of specialized expertise in SACM (Service Asset & Configuration Management), CMDB Governance, Hardware Asset Management (HAM), and Software Asset Management (SAM). Proven track record of designing, transitioning, and optimizing ITSM processes for multinational enterprises across Germany, Netherlands, UK, and Australia. Deep experience with ServiceNow, ITIL V3/V4, SIAM frameworks, and multi-vendor service delivery models.
Adept at leading cross-functional teams, presenting governance reports to C-level stakeholders, and driving continuous service improvement (CSI) initiatives. Prior background in Mechanical Engineering provides a unique analytical perspective for complex infrastructure challenges.
Key Clients Served: AkzoNobel | Schlumberger | Airbus | Western Australian Government (WAG) | Carnival Cruise Line | John Lewis Partnership | Kier Construction | S&P Global | MunichRE | Bayer Healthcare
