Richard Bilby
IT Program Manager
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Over
Accomplished IT Program Manager with 20+ years' experience in program and project management, customer success, and business value delivery. Specialized in end-to-end IT lifecycle management, software development, service delivery, cloud infrastructure, and digital transformation. Expertise in AI, blockchain, Web3, CI/CD, and agile methodologies.
Proven leadership in stakeholder engagement, risk management and mitigation, and strategic communication with C-suite to technical teams. Adept at optimizing supply chain, HSE, renewables, and oil & gas processes. Recognized for driving business outcomes, mentoring teams, and bridging IT-business alignment.
Ervaring
IT Program Manager at Shell (2022-08 – 2026-02)
Led supply chain digital transformation and cloud-based agile applications with team management up to 50 FTE and budget of $4m per annum
- Led supply chain digital transformation using contract management platforms (Ariba, Agiloft), resilience, and digital tender solutions with product management responsibilities.
- Delivered cloud-based, agile applications with CI/CD Azure deployments; ensured robust support and data management.
- Integrated Web3, blockchain, and Generative AI to enhance business solutions.
- Coordinated business process change management with the business & technical teams
- Orchestrated stakeholder management through DRB's, steerco's and additionally led Agile / Scrum methodology and kanban boards for development (Jira & Azure DevOps)
- Managed external vendors and contracts
Customer Success Director / Program & Account Director at Enablon (2016-08 – 2022-08)
Directed client industry board and product team for major O&G clients with team management up to 20 FTE and budget of $15m per annum
- Directed client industry board and product team for major O&G clients, driving digital transformation and product roadmaps.
- Managed full project lifecycle: scope, execution, rollout, change management, and ITIL-driven support.
- Optimized HSE processes, led bids/proposals, and managed SaaS/cloud migrations.
- Directed migrations during mergers/acquisitions; provided coaching and mentoring.
- Supervised a team of seven Customer Service agents.
- Led several divestment carveout projects.
Program Manager / Technology Lead at Accenture (2014-09 – 2016-08)
IT Programme management delivering digital solutions across Azure & AWS platforms
- IT Programme management, delivered digital solutions (cloud, hybrid, analytics, HPC) across Azure & AWS platforms.
- Managed E&P data, automated test & deployment, business development, bids, and stakeholder management.
- Led application migrations and implementations in merger/divestment scenarios.
Global Delivery Manager / Project Manager / Developer at CGI (Logica) (2000-11 – 2014-08)
Managed global projects and delivered international solutions with distributed teams, team management up to 80 FTE and budget of $20m per annum
- Managed global projects (fixed-price, T&M), delivered international solutions with distributed teams.
- Oversaw financial/contracts for strategic accounts (50–80 FTE), client engagement, and supplier management.
- Implemented ITIL support, incident/problem management, and KPIs/SLAs for performance.
- Designed scientific algorithms for exploration and production; coached and evaluated teams.
Opleiding
BEng (Hons) in Computer Systems Engineering – University of Hull (2000)
A-Level in Mathematics & Drama – Southend-on-Sea High School (1997)
Advanced NVQ in Physics, Chemistry & Biology (1997)
