Richard Bilby

Accomplished IT Program Manager with 20+ years' experience in program and project management, customer success, and business value delivery. Specialized in end-to-end IT lifecycle management, software development, service delivery, cloud infrastructure, and digital transformation. Expertise in AI, blockchain, Web3, CI/CD, and agile methodologies.

Proven leadership in stakeholder engagement, risk management and mitigation, and strategic communication with C-suite to technical teams. Adept at optimizing supply chain, HSE, renewables, and oil & gas processes. Recognized for driving business outcomes, mentoring teams, and bridging IT-business alignment.

IT Program Manager at Shell (2022-08 – 2026-02)

Led supply chain digital transformation and cloud-based agile applications with team management up to 50 FTE and budget of $4m per annum

• Led supply chain digital transformation using contract management platforms (Ariba, Agiloft), resilience, and digital tender solutions with product management responsibilities.
• Delivered cloud-based, agile applications with CI/CD Azure deployments; ensured robust support and data management.
• Integrated Web3, blockchain, and Generative AI to enhance business solutions.
• Coordinated business process change management with the business & technical teams
• Orchestrated stakeholder management through DRB's, steerco's and additionally led Agile / Scrum methodology and kanban boards for development (Jira & Azure DevOps)
• Managed external vendors and contracts

Customer Success Director / Program & Account Director at Enablon (2016-08 – 2022-08)

Directed client industry board and product team for major O&G clients with team management up to 20 FTE and budget of $15m per annum

• Directed client industry board and product team for major O&G clients, driving digital transformation and product roadmaps.
• Managed full project lifecycle: scope, execution, rollout, change management, and ITIL-driven support.
• Optimized HSE processes, led bids/proposals, and managed SaaS/cloud migrations.
• Directed migrations during mergers/acquisitions; provided coaching and mentoring.
• Supervised a team of seven Customer Service agents.
• Led several divestment carveout projects.

Program Manager / Technology Lead at Accenture (2014-09 – 2016-08)

IT Programme management delivering digital solutions across Azure & AWS platforms

• IT Programme management, delivered digital solutions (cloud, hybrid, analytics, HPC) across Azure & AWS platforms.
• Managed E&P data, automated test & deployment, business development, bids, and stakeholder management.
• Led application migrations and implementations in merger/divestment scenarios.

Global Delivery Manager / Project Manager / Developer at CGI (Logica) (2000-11 – 2014-08)

Managed global projects and delivered international solutions with distributed teams, team management up to 80 FTE and budget of $20m per annum

• Managed global projects (fixed-price, T&M), delivered international solutions with distributed teams.
• Oversaw financial/contracts for strategic accounts (50–80 FTE), client engagement, and supplier management.
• Implemented ITIL support, incident/problem management, and KPIs/SLAs for performance.
• Designed scientific algorithms for exploration and production; coached and evaluated teams.

BEng (Hons) in Computer Systems Engineering – University of Hull (2000)

A-Level in Mathematics & Drama – Southend-on-Sea High School (1997)

Advanced NVQ in Physics, Chemistry & Biology (1997)