Customer service specialist
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I am looking forward to a new challenge at which I can utilize my talents and develop myself further. I have gained a lot of experience working in logistics and in the French customer service department. I hope that with my positive vibe and enthusiasm I can be a good addition for your team.
Keywords that suit me are: enthusiastic, hardworking, sincerely, caring, loyal, modest, team player but also good working alone, precise, accurate, multi lingual. I find it important to contribute to a good atmosphere in the department. I speak fluently Arabic - Levant, North African, English, French, and Dutch. I have good knowledge of Word, Excel, PowerPoint, Photoshop, Robin, Magento, WMS, Lightspeed, Buckaroo and Ceyenne.
Keywords that suit me are: enthusiastic, hardworking, sincerely, caring, loyal, modest, team player but also good working alone, precise, accurate, multi lingual. I find it important to contribute to a good atmosphere in the department. I speak fluently Arabic - Levant, North African, English, French, and Dutch. I have good knowledge of Word, Excel, PowerPoint, Photoshop, Robin, Magento, WMS, Lightspeed, Buckaroo and Ceyenne.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Answered constant flow of customer calls with minimal wait times.
● Offering advice and assistance to customers, paying attention to special needs or wants.
● Provided primary customer support to internal and external customers.
● Recommended products to customers, thoroughly explaining details.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Fielded customer questions regarding available merchandise,
sales, current prices and upcoming company changes.
● Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.
● Consulted with outside parties to resolve discrepancies and create expert solutions.
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Investigated and resolved customer inquiries and complaints quickly.
● Responding proactively and positively to rapid change.
● Exhibited high energy and professionalism when dealing with clients and staff.
● Delivered prompt service to prioritize customer needs.
● Met customer call guidelines for service levels, handle time and productivity.
● Responded to customer requests, offering excellent support and tailored recommendations to address needs.
● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
● Maintained up-to-date knowledge of product and service changes.
● Trained new personnel regarding company operations, policies and services.
● Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
● Communicated professionally with colleagues, freelancers and clients.
● Promptly responded to inquiries and requests from prospective customers.
● Effective liaison between customers and internal departments.
● Sought ways to improve processes and services provided.
Bachelor degree in English Literature and History
