Saad Alami

I am looking forward to a new challenge at which I can utilize my talents and develop myself further. I have gained a lot of experience working in logistics and in the French customer service department. I hope that with my positive vibe and enthusiasm I can be a good addition for your team.

Keywords that suit me are: enthusiastic, hardworking, sincerely, caring, loyal, modest, team player but also good working alone, precise, accurate, multi lingual. I find it important to contribute to a good atmosphere in the department. I speak fluently Arabic - Levant, North African, English, French, and Dutch. I have good knowledge of Word, Excel, PowerPoint, Photoshop, Robin, Magento, WMS, Lightspeed, Buckaroo and Ceyenne.

Keywords that suit me are: enthusiastic, hardworking, sincerely, caring, loyal, modest, team player but also good working alone, precise, accurate, multi lingual. I find it important to contribute to a good atmosphere in the department. I speak fluently Arabic - Levant, North African, English, French, and Dutch. I have good knowledge of Word, Excel, PowerPoint, Photoshop, Robin, Magento, WMS, Lightspeed, Buckaroo and Ceyenne.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offering advice and assistance to customers, paying attention to special needs or wants.

● Provided primary customer support to internal and external customers.

● Recommended products to customers, thoroughly explaining details.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

● Fielded customer questions regarding available merchandise,

sales, current prices and upcoming company changes.

● Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.

● Consulted with outside parties to resolve discrepancies and create expert solutions.

● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

● Investigated and resolved customer inquiries and complaints quickly.

● Responding proactively and positively to rapid change.

● Exhibited high energy and professionalism when dealing with clients and staff.

● Delivered prompt service to prioritize customer needs.

● Met customer call guidelines for service levels, handle time and productivity.

● Responded to customer requests, offering excellent support and tailored recommendations to address needs.

● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

● Maintained up-to-date knowledge of product and service changes.

● Trained new personnel regarding company operations, policies and services.

● Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

● Communicated professionally with colleagues, freelancers and clients.

● Promptly responded to inquiries and requests from prospective customers.

● Effective liaison between customers and internal departments.

● Sought ways to improve processes and services provided.

Bachelor degree in English Literature and History

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