Celeste Cordero Lopez

Professional seeking an additional opportunity to work remotely while expanding my skills and experience. I enjoy connecting with people, providing support, and helping wherever I can, with a strong focus on clear communication and customer satisfaction.

Travel Agent at Vakantie.nl / Zoover (2023-10 – Present)

Deliver high-quality customer support and handle travel-related inquiries

• Delivered high-quality customer support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution.
• Handled inquiries, complaints, and orders efficiently while maintaining a professional and empathetic communication style.
• Collaborated with internal teams to resolve complex issues and continuously improve the overall customer experience.

Sales Support at Transnational Blenders (2021-03 – 2022-10)

Sales support and client relationship management

• First speaking point for existing clients and identifying potential leads and convert them into clients.
• Assisted to streamline the monthly pricing methods and improving overall efficiency.
• Developed and maintained positive relationships with key clients.
• Collaborated with cross-functional teams to create effective sales collateral, such as monthly reports, show arounds in the factory and the new website.
• Assisted the customer services team with processing of new orders.

Cluster Reservations Agent at Hilton Nederland (2019-07 – 2021-02)

Managed high volume of hotel reservations and customer service

• Managed and maintained a high volume of reservations for multiple hotels, ensuring accuracy and efficiency for other departments.
• Collaborated with hotel staff and external partners to effectively resolve customer inquiries and concerns, providing exceptional customer service and ensuring customer satisfaction.
• Implemented proactive sales strategies to maximize revenue.
• Efficiently handle reservation changes, cancellations, and special requests, optimizing efficiency and minimizing errors.

Bachelor of Commerce in International Hospitality Management – Stenden South Africa (2016-02 – 2019-05)

MBO Niveau 4 in Interieur adviseur – Hout- en Meubileringscollege (2011-09 – 2015-06)