Sanket Waghchaure

IT professional with 16 years of experience in IT Service Delivery, Project Management, IT Infra Operations, Helpdesk Supervision, Data Centers, AWS, and Azure. My expertise lies in designing, planning, recruiting, leading, and structuring for non-IT clients and managing large-scale teams for nationwide support systems. I understand Service-Level Agreements (SLAs), ITIL framework, Customer Relationship Management (CRM), and Resource Management, including recruitment, coaching, and team member development.

I have experience in Infrastructure Management Services (IMS), End-user Support (EUS), AWS/Azure Implementation, and People Management, handling teams of over 250+ members.

• Information Technology professional with 16 years of valuable expertise to forward organization’s objectives.
• Deep understanding of core IT infrastructure, cybersecurity, and stakeholder management issues.
• PMP certification, and a master’s in business administration (MBA-IT) with great people skills.
• International experience from living and working in three major countries across the globe.
• A quick learner, multi-lingual and a communicator who knows to speak business, humanity and growth.
• Position Portfolio: Program Manager, Project Manager, Service Delivery Manager, Incident Manager, Operations Manager, Infrastructure Architect, Call Center Avaya + Genesys + Cisco, Data Center Team Lead, IT support
• Client Portfolio: Health Insurance, Banking-Financial, Education, Retail-Commercial, Supply Chain, Tech, Pharma, Media, Logistics, Shipping, Travel, Construction, and IT infrastructure. 

PMP and Six Sigma certified, along with an MBA in IT and a Bachelor's degree.