Spanish customer service specialist
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As a creative, cheerful, and social person, I greatly enjoy my work every day. I am very empathetic, I understand other people's needs and I am very good at making connections with people. I'm crazy for trends and extremely motivated to develop new ideas every day to help make my campaigns a success.
Customer Service Specialist - Spanish MarketS | MAY 2021 - Present|
In charge of supervising customer service in different countries, LATAM and Spain, call, via email, Whatsapp business, Facebook, and Instagram. Customer retention, report updating, claims automation, customer satisfaction, and service quality analysis. Increasing the base of new clients through user satisfaction, solving technical problems, follow-up cases, and claim to process. Incident reporting to operations managers from other departments.
TEAM LEADER - customer service - Spain | MAY 2017 - 2021 |
Be in charge of a group of Spanish and English-speaking operators, interview future operators, translations for landing pages, online technical testing services, and customer satisfaction through email, Instagram and Facebook, monitor creative content for each advertising campaign verify that there are no technical failures in the shipments from service. Create and improve text elements to guarantee efficient and friendly user communication. Identify and report site problems based on customer feedback.
