Vincent G. Thomas

A highly skilled, result-driven Senior Network Engineer with over 10 years of experience in designing, implementing & maintaining enterprise-level network infrastructures, including LAN, WAN wireless networks. Strong knowledge of telecommunications industry standards and protocols, including GSM, CDMA, LTE, VoIP, and IP/MPLS and new generation Mobile Network technologies such as 4G-LTE & 5G. Proven expertise in troubleshooting and resolving network issues, ensuring optimal performance and availability.

In-depth knowledge of network protocols and technologies, including TCP/IP, BGP, OSPF, MPLS, VLANs, QoS, and VPNs. In-depth knowledge of network protocols, including configuring network elements, such as switches, routers, gateways, and (Linux, OpenVMS, Unix) servers. Knowledge of network security technologies, including firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and access control lists (ACLs).

Testing and validating systems to ensure proper functioning and compliance with legal and regulatory requirements. Also, knowledge of CALEA - Lawful interception and content filtering. Excellent customer facing experience gained working as a consultant on projects across the USA, Europe, Middle East and Africa, providing Technical & Operations support for high end Telco and major carriers of network traffic such as, Sprint AT & T and Vodafone.

Very good communication skills at all levels and can manage highly stressful situations. Ability to collaborate within and across teams in multinational environment both on-site and remotely.

Senior Network Support Engineer - Viitek - Netherlands

(2022-09)

As a key member of the Orange Telecoms Technology Solutions and broader Services Delivery Team, was responsible for supporting the clients' telecoms infrastructures, including network connectivity, applications, and upgrades of telecoms infrastructures.

• Manage Tier 2 and Tier 3 support issues according to service level agreements using escalation paths and thresholds to ensure efficient Incident Handling and Management.
• Take ownership of the end-to-end technical support of network infrastructure and Implementation of Mobile Telecom Core Network technology such as HSS, MME, SG-W, P-GW, STP, SBC, MNP at client's sites.
• Conduct comprehensive network performance monitoring and analysis using industry-leading tools to identify potential performance issues and implement appropriate optimization strategies.
• Successfully executed network changes, including software upgrades, configuration modifications, and hardware replacements, following change management processes.
• Provided post-sale support, Develop and maintain network documentation, including troubleshooting, training, and ongoing customer engagement to ensure successful adoption and satisfaction.
• Design and implement network solutions to meet customer requirements and ensure high availability and performance.
• Participates periodically in 24x7 support.

Technical Consultant - Shell - Netherlands

(2021-02 - 2022-07)

Coordinate closely with Project Managers, Solution Architects, Operations and Project delivery team and third-party vendors to deliver multiple network refresh projects (Core Network, SD-WAN and Wireless infrastructure) within project scope – on time and on budget.

• Collaborated with managers, network architects and stakeholders to design and implement network infrastructure projects (SD-WAN, Secured Wireless, Cor-Metro), that met business requirements, ensuring scalability and reliability.
• Provided technical support for network infrastructure, diagnosing and resolving complex issues to minimize downtime and improve performance.
• Conduct network testing, UAT and verification to ensure adherence to design specifications.
• Led network migration projects, coordinating with cross-functional teams to ensure smooth transitions, and delivering solutions aligned with business objectives.
• Assisted in the design and implementation of network upgrades and expansions.
• Ensured seamless integration with existing systems in Datacentres across Hubs in Europe, Singapore and the USA.
• Collaborated with vendors and third-party providers to procure network equipment and services, ensuring compliance with organizational standards and budget constraints.
• Developed and maintained comprehensive network documentation, including network diagrams, configurations, and procedures, performed site checks, ensuring accurate and up-to-date records.

Senior Network Engineer - NetNumber Inc - Netherlands

(2016-09 - 2020-12)

Worked in the managed services team as a 3rd Level Service Delivery & Operations engineer supporting NetNumber Centralized Signalling and Routing Control (CSRC) TITAN platform deployed at Telco ensuring uptime and optimum service deliveries at Telco Operator sites across Europe, Middle East, Asia and USA.

• Provide expert-level support for large-scale enterprise network infrastructure, including LAN, WAN, and telecom application for NetNumber customers worldwide.
• Perform root cause analysis and implemented corrective actions.
• Resolved complex network issues.
• Collaborate with cross-functional teams to troubleshoot and resolve complex Telcom network issues reported by clients, utilizing monitoring tools, packet captures, and log analysis to diagnose problems and ensure optimal network performance.
• Monitor network performance, proactively identify bottlenecks and security vulnerabilities, and implement appropriate measures to ensure high availability and data integrity.
• Collaborate with the sales team to create compelling presentations and product demonstrations, resulting in increased sales.
• Conducted regular client meetings and presentations to communicate updates, gather feedback, and identify opportunities for upselling or cross-selling.
• Document network configurations, changes, and incident resolutions, maintaining accurate records and providing comprehensive reports to management.

Network Support Engineer - NewNet Inc - Netherlands

(2013-03 - 2016-09)

Supports Lithium - a modular SMS software platform for Mobile Operators deployed by over 80 carriers and mobile operators worldwide. As Consultant, he coordinates and collaborates with teams, R&D and customers in the design, planning, installation, testing and support of Lithium servers in the Lab and Production environment both on premise and in the cloud.

• Conduct network performance analyses, monitor network traffic, and implement optimization strategies to improve overall network performance and reliability.
• Collaborate with cross-functional teams, including system administrators, software developers, and security specialists, to ensure seamless network services integration.
• Assist in the design support, planning, integration and testing of Core Network Elements, including SIGTRAN, VoWiFi, VoIP and IP gateway HLR, HSS, SS7, STP, SBC.
• Installed patches, features, and maintenance releases.
• Worked on RFCs to improve software quality assurance.
• Participated in 24x7 follow the sun support.
• Supported sales team in Proof of concept.
• Document network configurations, changes, and incident resolutions, maintaining accurate records and providing comprehensive reports to management.
• Prepared detailed reports and presentations for clients, summarizing project findings, recommendations, and implementation plans.
• Design and implement network upgrades and expansions, including hardware and software installations, configuration changes, and network capacity planning.

LEAD TECHNICAL SUPPORT ENGINEER - A

(2011-04 - 2013-02)