B2B Automation Builder
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I build practical automations for B2B teams that handle leads and operational work manually.
My current focus is the process between receiving an enquiry and starting a real sales conversation: collecting information, enriching records, applying qualification rules, coordinating follow-up and flagging cases that need human judgment.
Building and testing B2B workflow automations for lead operations and customer-support processes. Focus areas include Gmail-based intake, validation, deterministic routing, structured data handling, and human-reviewed draft workflows.
Conducted outbound telephone sales, advising customers on energy-saving options based on their situation. Managed the full conversation from cold outreach and needs discovery through objection handling and closing, while working consistently toward individual sales targets in a fast-paced call environment.
Combined direct customer service with back-office administration. Handled inbound calls, answered customer questions, scheduled client appointments, and completed administrative processing from the sales portal through Excel.
Nationwide face-to-face sales across a range of client projects: door-to-door for different campaigns, and street promotion for DPG Media subscriptions. Worked as part of a team with shared coverage areas and targets, and completed structured sales training with performance evaluated against fellow promoters.
Graduated VWO NT&NG, with Computer Science and German as additional subjects.
