Application Support Specialist

Role: Support Lead Consultant

Location: Oslo, Norway

Type: Permanent

Job Description:

• Hands-on experience with OpenText Network Node Manager i (NNMi) for topology discovery, fault and performance monitoring, event correlation, and root cause analysis (RCA).
• Practical experience with OpenText Network Automation for network configuration management, compliance checks, and configuration rollback.
• Strong understanding of SNMP (Simple Network Management Protocol) and SSH (Secure Shell) for device monitoring and automation.
• Basic administration knowledge of Linux and Microsoft Windows systems.
• Experience handling alerts, incidents, and working within Network Operations Center (NOC) environments.
• Familiarity with ITIL (Information Technology Infrastructure Library) processes including Incident, Problem, and Change Management.
• Ability to perform L2/L3 level troubleshooting, operational support, and root cause analysis.
• Experience with scripting (Shell/Python) for automation and reporting.

Preferred Skills

• Basic networking knowledge including routing and switching concepts across multi-vendor environments.
• Experience with monitoring and observability tools such as Elasticsearch, Grafana, or Splunk.
• Ability to create runbooks, SOPs, and implement alert noise reduction strategies.
• Exposure to API-based automation and integration with monitoring platforms.