Darshan Shukla

I have experience working as a Service Analyst in the Professional Services and Digital Team. The role is responsible for supporting the management of (but not limited to) service levels and contracts and commercial/ financial processing across external suppliers and internal resources within their portfolio. Ensuring compliance with TfL Mandatory Standards and Policies throughout the lifecycle of the Service.

Achieving performance requirements, service level agreements and contractual obligations, and supporting management of service transition into the live environment.

My work environment involves a constant handling of personal and sensitive information relating to my customers. Having successfully completed a Data Protection Course I recognised the importance of maintaining this information securely and the consequences of failing to fulfil this need. When accessing customer records, I ensure that any information stored is only held if it is relevant to the department’s needs.

I use my initiative to identify personal data which may breach data protection regulations and take steps to avoid this issue by removing the information from the data base. By doing this I can ensure that company’s reputation is maintained and prevent any possible legal action from being taken against the company.

I am aware of the importance of my role. To ensure that I remain motivated to do my work well, I embrace the daily challenge of conforming to the evolving nature of my work and successfully achieving this has been important for me to effectively fulfil my role in providing accurate advice to licensees, potential applicants and my colleagues when asked queries.

I am a reliable and target-driven individual who has an impressive QA track record as a competent customer-focused administrator. My current TfL role has not only equipped me with all the necessary skills required to form successful relationships with customers but has also provided me with a valuable knowledge of processes and legislation. This has helped me to create fulfilment in my daily role.

Thank you for your time, I look forward to hearing from you.

Analytical and detail-oriented professional with 10+ years’ experience across public and corporate sectors. Expertise in service analysis, ERP/SAP systems, licensing administration, and business support. Skilled in SLA monitoring, financial reporting, IT troubleshooting, and process optimisation. Strong background in UAT testing and cloud technologies (Azure, AWS). Recognised for adaptability, collaboration, and delivering results under pressure.

B.E. Mechanical Engineering – M.S University Baroda, India (2005, First Class)