Front of House Staff at Khanz Fusion Buffet Restaurant (2026-02 – Present)
- Deliver high-quality customer service, greeting guests and managing seating configurations for online and phone bookings to maximize capacity and comfort.
- Coordinate seamlessly with back-of-house teams to maintain smooth restaurant operations, service flow, and strict compliance with food safety standards during high-volume peak periods.
- Handle point-of-sale (POS) cash and electronic transactions accurately while resolving customer inquiries professionally.
Senior Systems Engineer – Project Services at DXC Technology (2022-04 – 2024-01)
- Led technical system management and project implementation for ANZ clients, contributing to detailed designs supporting Digital Transformation Programs.
- Coordinated cross-functional teams and third-party vendors to ensure timely, on-budget project delivery with minimal operational downtime.
- Monitored project milestones, proactively addressed risks, and documented technical outcomes to guarantee smooth operational handover.
- Key Projects: Driven massive deployments including a 400+ server Endpoint Protection transition (Defender, Splunk, Carbon Black), a 400+ server Symantec CCS upgrade, a 300+ server Dynatrace agent deployment, and legacy domain controller decommissioning.
Systems Engineer – Project Services at DXC Technology (2019-01 – 2022-04)
- Delivered end-to-end implementation of infrastructure projects (servers, storage, networks, cloud) for prominent Australia and New Zealand clients, aligning deployment with strict business objectives.
- Deployed physical and virtual Windows servers, configured core server roles (DHCP, AD/DNS, Terminal Services), and managed IP/VLAN and security tools.
- Collaborated with Solutioning Teams on Scope of Work (SoW) reviews and effort estimations; participated in Kaizen initiatives to improve delivery efficiency.
Level 2 Service Desk / Incident Analyst at DXC Technology (2017-10 – 2019-01)
- Provided Level 2 support for escalated IT infrastructure, application, and network incidents, ensuring timely resolution in strict alignment with SLAs.
- Conducted root cause analysis and problem management initiatives to prevent incident recurrence.
- Acted as a crucial technical bridge between Level 1 support and senior engineering teams.
System Administrator at Mohammad Almojil & Partners Supply & Services Company (2014-03 – 2016-10)
- Managed cross-site Windows Server and Nutanix AHV architectures, maintaining 99.9% uptime via scheduled patch updates and routine maintenance.
- Designed and maintained multi-branch network fabrics including Fortigate firewalls, Cisco switches, and secure site-to-site VPN tunnels.
- Implemented enterprise backup blueprints using Veeam Backup and HP Data Protector to secure disaster recovery paths.
Assistant Systems Administrator at Mohammad Almojil & Partners Supply & Services Company (2007-04 – 2014-03)
- Delivered end-to-end user computing support, software upgrades, and network configuration for multiple geographic branches.
- Note: Promoted from Western Region Assistant to Head Office Assistant due to stellar performance in infrastructure stability and branch warehouse logistics oversight.
