Operations Engineer at B H Electrical Ltd (2016-01 – Present)
Systems Engineer at SoftSource Ltd (2013-07 – 2025-03)
Worked onsite for Ingram Micro (6.5 years), DB Breweries (2.5 years) and Advanced Management Systems (1.5 years), with remote support for regional sites across NZ
- Delivered server builds, migrations and decommissions (physical/virtual), desktop builds, Azure backups, InTune deployments, Office 365 support, documentation, and escalated service desk tasks
- Administered backup systems including NetBackup, Backup Exec, ShadowProtect, Actifio and Veeam, managing tape rotation, troubleshooting, logs, client setups, upgrades, and restores across SQL, SharePoint, server, DR and files
- Managed SolarWinds NPM and Web Helpdesk including alerts, node setup, thresholds, AD/LDAP integration and migration from Altiris
- Led server environment migrations for Purchasing Dashboard and marketing websites (500+ users), and SAP print server (150+ users and printers), File Server migration (300+ users)
- Maintained application environments, completed FTP to SFTP migrations, security audits, patching, and global infrastructure liaison. IT Operations liaison for Applications\Dev teams
- Delivered DB TAG TOOL rollout nationwide, deploying Panasonic Toughpads, setting up automated reporting, training guides, and environment upgrades
- Built and managed test environments for Veeam Availability Suite 8.0, ran VMware backup testing, handled NAS, USB and tape storage
- Administered vSphere 5.0–6.5, vCenter, ESXi hosts, and datastores
- Managed SAN/NAS devices across HP, IBM and Dell, supporting volume creation and DR/Prod environments
- Oversaw IT asset lifecycle for laptops, desktops, printers and peripherals
- Supported networks including racks, switches, routers, UPS, access points, printers, and Cisco/3CX phones
- Provided Level 2/3 Service Desk support for all clients and data centres, handling incidents, requests, hardware and application support
- Set up and maintained MS SQL, SCCM, SCOM, patching, and deployment systems
- Supported Citrix and RDS remote access environments
- Set up infrastructure for office refits, including server rooms, cabling, and user rollouts
- Maintained strong and successful change control for internet, comms racks, patch panels, firewalls, server rooms and documentation
IT Support Technician at First Focus IT Ltd (2012-07 – 2013-05)
Provided IT outsourcing support for Johnson & Johnson ASPAC across NZ, Australia and Indonesia as part of a Xerox Business Services partnership
- Led NZ support team with seven technicians across Auckland, Wellington and Christchurch
- Managed incident, queue and dispatch coordination for NZ, liaising with Australia dispatch teams using Remedy and ServiceNow ITSM systems
- Prepared daily incident reports across the ASPAC region and acted as the NZ escalation point for IT support
- Provided L2 Site Services support for applications, print services, data centre, IT operations, warehouse, and deskside issues across four Auckland offices and two satellite sites in Christchurch and Wellington
Senior Applications Analyst at TOWER Insurance Ltd (2011-10 – 2012-05)
Supported project implementation of Legacy Systems Replacement (LSR) and worked as a specialist for bespoke InsuranceFaces software
- Provided support for 21+ InsuranceFaces servers across Dev, UAT, Testing, Rate, Pre-Production and Production environments, including front-end interfaces (IBM WebSphere, Security Console) and back-end systems (Batch Scheduling, IBM iSeries, EMC Document Sciences, SpeedScan)
- Managed incident and change processes using Remedy and HP Project and Portfolio tools
- Liaised with infrastructure, software vendors, development, testing teams and business stakeholders, and provided second-level support
- Administered HP Quality Centre and tracked defects and bugs
- Provided go-live deployment support, participated in 24/7 on-call roster, and maintained knowledgebase and enhancement request logs
- Documented processes and team handovers using SharePoint and IT templates
- Delivered application support across IT Support and Maintenance teams
- Provided IBM iSeries console support including user accounts, security, application logs, SQL queries and green screen menu access
- Supported MS BizTalk 2010 configuration for automated processes
- Provided Windows Server 2003, desktop and IT Operations support
Technical Product Analyst at Promapp Solutions Ltd. (2010-10 – 2011-10)
Supported SaaS and client-hosted environments across IIS, SQL Server, Plesk and Windows Server
- Provided Promapp web application support, including defect logging, fix verification, and enhancement requests
- Completed regression and performance testing, wrote test case documentation, and supported release management
- Delivered client onboarding and application implementation, including remote, onsite, and AD-integrated installations
- Tested virtual environments with VMware tools and Windows 7 XP Mode
- Maintained process documentation, knowledge base, and user guides
- Supported clients across NZ, Australia and globally, from small demo sites to government and enterprise customers
- Liaised with IT vendors for project and operational tasks
- Implemented MS CRM 2011 Online, Jira, and 2talk VoIP for internal business use
- Provided internal IT support and created video training content for staff and clients
- Ran system security audits and reviewed admin/user access logs
IT OSS Specialist and IT Administrator at Vodafone NZ Ltd. (2007-01 – 2010-10)
- Administered BMC Remedy, Atrium Orchestrator, Netcool, HP OpenView and Tivoli Work Scheduler
- Managed incidents, problems, changes, CMDB, SLA and CTI configuration
- Maintained SNMP network monitoring tools across Wintel and Linux systems
- Administered OSS platforms across production and DR environments
- Supported enterprise backup systems and Solarix tape libraries
- Liaised with vendors and internal teams for operational support and project delivery
- Participated in 24/7 on-call roster and supported service integrations with iHug and CallPlus
- Attended IT operations and leadership meetings, managing BAU and scheduled activities
Network Technician at Compusync Ltd. Technology Service Providers (2005-01 – 2006-12)
Network Administrator at Tawa Doors Company Ltd (2004-01 – 2005-12)
Technical Helpdesk at IHUG The Internet Group ISP (2002-01 – 2004-12)
