Bernadine Batawala

Client-focused Account Manager with extensive experience in SaaS, property technology, and insurance. Recognized as a strong pillar of trust between companies and customers, I specialize in building long-term relationships, driving client retention, and ensuring customer success. Skilled in onboarding, training, and managing large client portfolios, I have consistently delivered growth through stakeholder engagement, solution-driven account management, and strategic development initiatives.

Following a recent career break to focus on family, I am now eager to return to a client-centric role, bringing proven expertise in revenue growth, customer advocacy, and strengthening the bridge between business objectives and client needs.

Full-time Parenting (2024-06 – Present)

Took time away from my professional career to focus on raising my child and navigating the early stages of parenthood. This period has been incredibly rewarding and has further strengthened key transferable skills such as time management, adaptability, resilience, and empathy. I am now ready and motivated to re-enter the workforce, bringing renewed focus and proven expertise in account management and client success.

Account Manager at MRI Real Estate Software (2022 – 2024)

• Managed & grew a portfolio of 800+ property management and real estate accounts across NZ and Australia, maintaining strong retention.
• Identified upselling & cross selling opportunities to increase account value.
• Onboarded and trained 100+ property managers on Palace Software and integrations, improving adoption and productivity.
• Upsold new developments and software integrations, driving client adoption.
• Built trust-based client relationships while collaborating with MRI integration and proptech partners, including Proptech Labs, Tenancy.co.nz, Tapi, eknows, and more.
• Represented MRI at corporate events, showcasing products and generating new business opportunities.

Account Manager at PD Insurance, Auckland (2021-03 – 2021-11)

• Improved customer service by implementing effective solutions to client issues, enhancing satisfaction and retention.
• Applied product expertise to develop innovative sales techniques, consistently exceeding KPIs by 20%.
• Cultivated strong personal relationships with clients, boosting word-of-mouth business by 25% through excellent interpersonal skills.

Account Manager at PD Insurance, Auckland (2021 – 2022)

• Managed relationships with 2,000+ clients across New Zealand, maintaining strong retention and satisfaction.
• Launched the '3-Week Starter Cover' within the first 3 months, driving rapid adoption and revenue growth.
• Managed all breeder accounts nationwide, providing tailored support and solutions.
• Enrolled over 2,000 policyholders, increasing business revenue by 24% in the first 3 months.
• Executed targeted email marketing campaigns to promote upcoming products and initiatives.

Sales & Service Consultant at PD Insurance, Auckland (2021-03 – 2021-11)

• Improved customer service by implementing effective solutions to client issues, enhancing satisfaction and retention.
• Applied product expertise to develop innovative sales techniques, consistently exceeding KPIs by 20%.
• Cultivated strong personal relationships with clients, boosting word-of-mouth business by 25% through excellent interpersonal skills.

BSc (Hons) in Business and Management – Cardiff Metropolitan University (2015 – 2018)

Graduate Diploma in Sales and Marketing – NorthTec Campus (2018 – 2019)