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Business Professional with a vast range of skills to compliment any fast paced Hospitality/Accomodation/FMCG Sales environment. Continuously exceeding targets, ensuring regulatory compliance, & bringing exceptional customer service and management skills to any role.
I’m competent in marketing with new ideas, capitalising on market gaps, building teams and fostering a great work place environment leading from the front. Having owned my own business for 10 plus years I bring a wealth of knowledge to the table for any employer and work with a business ownership mindset.
With more than 20 years of experience across hospitality, tourism, customer service, operations management, and business development,
I bring a strong background in relationship building, revenue growth, customer engagement, and a passion for people and service to any role.
Throughout my career, I have consistently delivered results by identifying opportunities, building strong client relationships, and creating positive customer experiences.
In my current role as General Manager of Hicks Bay Lodge, I oversee the operation of a large accommodation, restaurant, bar, and retail business, where I successfully increased annual turnover to the highest level in four years while managing all operational, financial, staffing, and marketing functions independently, displaying great time management and reliability in working autonomously.
My previous experience as owner and operator of Crash Palace Backpackers & New Zealand Hempbrokers further strengthened my sales and business development skills. Through strategic marketing, event promotion, and customer engagement initiatives, I grew occupancy and revenue while achieving national and international recognition within the tourism industry.
My experience in the food ingredients sector was built using hemp and hemp products in foods opening the food sectors use of these products even helping local Iwi produce the first hemp beer.
I have also worked in automotive sales, telesales, fleet management, and customer service environments, giving me a broad understanding of sales processes and client relationship management.
I pride myself on being teachable, adaptable, personable, and solutions-focused, with the ability to communicate effectively across all levels of business and customer interaction. I enjoy working in fast-paced environments and am motivated by achieving strong outcomes for both customers and employers.
I would welcome the opportunity to bring my experience, work ethic, and customer-focused approach to your team.
I look forward to the opportunity to discuss how I can contribute to your overall business plan.