Connor Gordon-Stables

Systems-focused reservations operations supervisor with experience implementing reservation automation, conducting user acceptance testing, and building Microsoft Copilot agents and Excel planning tools. Combines financial reconciliation and SOP development with team leadership and vendor coordination. Seeking business systems, process improvement and automation roles.

Senior Reservations Supervisor at QT Wellington and Museum Apartment Hotel (2025-01 – Present)

• Led the August 2026 production rollout of ARIEL reservation automation as the properties' main administrator, creating process documentation and training colleagues on the new workflow.
• Designed and conducted user acceptance testing in a separate environment using dummy reservations; documented defects in booking classification, group processing, billing, commissions and payment routing, clarified requirements with the vendor, and retested fixes against operational requirements.
• Manage a 2026 tour group portfolio of 13 scheduled movements totalling 993 room nights and approximately $376,000 in recorded room revenue, coordinating billing arrangements, express check-in and operational requirements across hotel departments.
• Created seven Microsoft Copilot agents for reservations workflows, including hotel email drafting and prioritisation of reservation records requiring manual review; shared the email agent with two colleagues and supported its adoption.
• Developed Excel planning tools including a group attrition tracker for contract dates, cancellation deadlines and follow-up actions, and a Wellington major events dashboard covering 49 verified events classified by expected accommodation demand.
• Manage group blocks, OTA reconciliation, travel agent commissions, chargebacks, payment routing and open folio controls in Oracle Opera PMS.
• Lead daily reservations operations, supervise and train reservations agents, and coordinate with Revenue, Sales and Front Office.

Night Manager at QT Wellington (2023-01 – 2024-12)

• Improved financial audit procedures, rewrote guidance for night auditors and managers, and trained team members in consistent audit checks.
• Performed duty manager responsibilities across front office operations during 2024.

Night Auditor at Rydges Wellington Airport (2023-01 – 2023-12)

• Reconciled daily revenue and payments, investigated discrepancies and completed financial checks.

Nightfill Supervisor, then Nightfill Manager at Woolworths Group (2022-01)

• Planned work for more than 20 employees, trained new employees in operational procedures, and supported cash-office accounting and safe reconciliation.

Certificate in Health Science – Whitireia (2020-12)

Certificate in Automotive Engineering – WelTec (2018-12)

Certificate in Computing – WelTec (2016-12)