Deleep Jose

CRM Consultant with 20+ years of experience delivering complex global technology and process initiatives. Experienced in technical/team leadership, solution design, application development, and end-to-end delivery, with strong expertise across front-end and database technologies. Proven ability to solve complex technical challenges, design reusable frameworks, and lead teams to successful delivery.

Also experienced in pre-sales, RFPs, estimation, product demonstrations, and client engagement, contributing to the growth of Siebel CRM and CPQ practices. Strong track record of initiating flagship projects, building long-term client relationships, and delivering product customizations across diverse platforms and technologies.

Siebel Developer at Vector New Zealand (2026-04 – Present)

Currently working as Siebel Developer for Vector New Zealand through Hantt & Co New Zealand, to enhance the Siebel implementation which supports Vector's electricity and gas distribution business in Auckland, NZ.

Senior Technical Lead - Siebel at Agilitics Dubai (2024-08 – 2026-04)

Supported Siebel CRM (23.8) application, implemented for a public sector organization. Roles: Technical lead, solution architect, business analysis designer/developer-front end, integration and database. Responsibilities: Understand requirements, design and implement solutions. Involved in production support tasks when requested.

Senior Principal Consultant / Tech Lead at ST Info systems DMCC / Speridian Technologies Pvt. Ltd. (2012-03 – 2023-06)

Joined in March 2012 India and transferred internally to Dubai office in October 2013.

Roles: Delivery lead, solution architect, business analysis designer/developer-front end, integration and database.

Responsibilities: Manage various project management activities such as preparing project plans, project scoping & tracking, resource planning & loading as well as budget tracking, solution design, task assignment, quality planning, risk planning, effort estimation for functional, technical and operational changes to the application with respect to user-specified business requirements.

Technologies: Siebel CRM 7.x, 8.x, IP16, IP17, IP21.x, IP22.x, SQL Server, Oracle DB, Java and.net.

• Explored and applied new solutions to overcome product/project limitations for successful deliveries.
• Managed multiple teams and provided generic frameworks to bring flexibility to project implementations.
• Contributed to CRM practice interviewing new candidates for the organization.
• Co-ordinate with various customer stakeholders, onsite/offshore & prepare weekly status report [WSR], monthly SLA presentation, conduct weekly status update calls with client, business users for status reviewing, reporting & to meet the deadline for all the open issues and action points.
• Successfully executed handful of flagship projects which led my organization to enter into new and long-term business relationships and territories.
• Managed internal and external staff and engagement partners to ensure the delivery of services and solutions to completion.
• Ensured that positive stakeholder satisfaction and relationship is maintained by delivering to performance standards and measurements.
• Multiple pre-sales activities for Siebel CRM requirements and CPQ, including product/demo instance walk through, Power point presentations, RFP, high level plan and estimation

Team Lead, Designer/Developer - Front End and Database at Accenture Services Pvt. Ltd. (2006-06 – 2012-03)

Joined as software engineer with skill set VB 6/data base programming and cross trained in Siebel CRM. Roles: Team lead, designer/developer-front end and database. Responsibilities: Contributed to four Siebel CRM projects playing role as software engineer or team lead. Technologies: Siebel CRM 7.x and 8.x, SQL Server, Oracle DB and Biztalk. Joined as software engineer. Promoted to senior software engineer and then as team lead.

• Contributed to CRM practice interviewing new candidates for the organization.
• Work proactively to hire/ train / cross train resources and build salesforce pool to meet demands on time.
• Work closely with hiring teams / training teams to strengthen salesforce talent pool.
• Identify and manage project risk factors and enable mitigation strategies on time to ensure seamless delivery and cause no impact / expected business results.
• Work with management and technical teams to ensure processes, people and technologies are in place and aligned to protect systems and information.
• Set and continually managed project expectations with team members and other stakeholders- delegated tasks and responsibilities to appropriate personnel.
• Prepared effort estimation based on the initial requirements

Sr. Software Engineer at iWare Software Solutions (2005-06 – 2006-05)

Role: software and database developer. Technologies: VB6, SQL Server and crystal report. Project: Health Care Management System

Software Engineer at Duce Software (2004-03 – 2005-04)

Role: Software and database developer. Technologies: VB6, SQL Server and crystal report.

• Production Control System
• Loyalty Program
• Demonstrate pricing software product to potential customers

Programmer at Institute of Cooperative Management (ICM) (2003-02 – 2004-03)

Role: software and database developer. Technologies: VB6, SQL Server and crystal report.

• PacSoft2000- Banking Solution
• Demonstrate and support the banking product to various banks

Product Support Engineer and IT Trainer at Hyderabad (1999-07 – 2003-02)

• Training given in: VB6, core Java, C, C++ and database programming
• Explain features of school management software to the customers and support

Bachelor of Computer Applications in Computer Applications – Mahatma Gandhi University (2000)