Eli Nicklin

Experienced operations and programme coordination professional with a strong background in managing day-to-day business activities, coordinating teams, maintaining quality standards and overseeing complex administrative processes. Brings extensive experience in operational management, project and programme coordination, staff development, compliance, reporting, stakeholder communication and continuous improvement. Experienced in supporting teams, coordinating competing priorities, maintaining accurate records and ensuring processes are delivered efficiently and to a high standard.

Currently responsible for a combination of operational and academic management within an established education organisation, including supporting a team of five teachers, coordinating programmes, managing quality assurance processes and overseeing student administration and organisational operations. Holds a Master's degree in Professional Language Studies, with a proven ability to learn new systems, adapt to changing environments and work effectively with people from diverse backgrounds. Now looking to transfer these skills into a new industry, bringing a practical, organised and solutions-focused approach to an operations, project coordination, business administration or team support role.

Programme Coordinator & English Language Teacher - ASPIRING LANGUAGE INSTITUTE

(2014)

Hold a combined operational coordination, programme management and teaching position within an established education organisation. Responsible for supporting the effective day-to-day operation of the institute, coordinating staff and programmes, maintaining quality standards and overseeing a range of administrative and organisational activities.

• Operations & Business Administration
• Coordinate day-to-day operational activities to support the efficient running of the organisation.
• Manage administrative processes, electronic records and organisational documentation.
• Assist with the preparation and organisation of premises and resources for daily business operations.
• Coordinate student placements, course allocations and programme administration.
• Maintain accurate records and monitor operational and academic progress.
• Support the effective delivery of organisational processes and identify opportunities for ongoing improvement.
• Project & Programme Coordination
• Designed and developed an NZCEL Level 4 programme that has supported approximately 50 graduates in progressing to university study in New Zealand.
• Developed structured learning pathways supporting students to progress from A1–A2 to B2–C1 English proficiency within approximately 12 months.
• Coordinate programme development, implementation, evaluation and ongoing reviews.
• Develop resources, documentation and processes to support successful programme delivery.
• Monitor student progress and programme outcomes, maintaining accurate records and preparing reports.
• Provide ongoing coordination, academic guidance and support to a team of five teachers.
• Organise and facilitate quarterly professional development workshops.
• Deliver staff training and contribute to consistent organisational practices.
• Coordinate reflective practice and professional development activities.
• Develop and share resources to support consistent standards across the team.
• Quality Assurance, Compliance & Reporting
• Design and develop assessment materials and associated documentation.
• Conduct pre-moderation to ensure consistency, validity and alignment with required standards.
• Consult with independent pre-moderators to strengthen assessment quality and objectivity.
• Organise and oversee post-moderation processes.
• Assess and grade submissions, maintaining appropriate academic standards.
• Monitor and report on student progress and programme outcomes.
• Contribute to internal quality assurance processes and annual programme reviews.
• Provide ongoing support and guidance to students from diverse cultural and language backgrounds.
• Coordinate student placements and progression through appropriate programmes.
• Manage enquiries and provide practical solutions to student and organisational needs.
• Maintain professional relationships with staff, students and external stakeholders.
• Provide pastoral support and assist with resolving individual issues.

Cambridge Advanced (CAE) Tutor - THE ANGLO MEXICAN FOUNDATION

(2009 - 2013)

Worked within an English language education organisation, delivering advanced English tuition while contributing to programme coordination, student administration and staff development.

• Delivered Cambridge English Advanced preparation programmes.
• Contributed to the academic oversight and coordination of the CAE programme.
• Assisted with teacher training and professional development.
• Designed and developed teaching materials and supplementary resources.
• Maintained accurate student records and monitored individual progress.
• Provided academic guidance and pastoral support to learners, particularly younger students.

Master's Degree - Professional Language Studies; Specialisation: Applied Linguistics in Language Teaching - Auckland University of Technology (AUT)

Bachelor's Degree - Linguistics and Language Teaching - Auckland Institute of Studies (AIS)

Certificate - Teaching Languages to Speakers of Other Languages - Auckland Institute of Studies (AIS)