Tram Dang

Calm, patient and fast‑thinking medical administration professional with experience across reception, booking coordination, confidential records management and frontline patient support. Bilingual in English and Vietnamese, with proven ability to multitask in busy clinical environments, manage high‑volume phone lines, and maintain a warm, professional manner under pressure. Currently completing a Medical Receptionist Certificate and postgraduate study in Public Health.

Known for excellent interpersonal communication, accuracy in invoicing and documentation, and culturally responsive practice grounded in Te Tiriti o Waitangi.

Reception Volunteer - Citizens Advice Bureau, Mt Roskill

• First point of contact for visitors and callers in a busy reception environment.
• Manages bookings, documentation and multi‑channel enquiries.
• Provides calm, patient and professional support to diverse clients.

Operations Admin - Clean Boss - Auckland CBD

(2025-11 - 2026-04)

• Coordinated scheduling, documentation and customer communication across operations, sales and Airbnb teams.
• Assisted finance with supplier and contractor payments and daily reconciliation.
• Maintained accurate customer records in CRM systems.
• Supported logistics coordination across commercial and residential workflows.

Administrative Assistant - Counselling & Psychotherapy - Devonport-Takapuna

(2023-10 - 2025-12)

Provided weekly part-time administrative support, overseeing office operations

• Filed clients' ACC therapy session notes and managed related booking and treatment correspondence
• Completed monthly client invoices and administered ACC reimbursement claims via the Solera system

Community Health Educator - Hato Hone St John

(2024 - 2025)

• Delivers have structured first-aid and health-and-safety awareness sessions for workplaces and community groups (3 Steps for Life programme)

Retail Assistant - Dove Hospice Shop

(2024 - 2025)

• Handles cash and EFTPOS transactions and keeps the shop well-presented and well-stocked

Collection Site Coordinator - Pink Ribbon Street Appeal

• Coordinates collection sites and logistics for the annual street appeal

Event Support - AUT Performance Clubs

• Supports event set-up, pack-down and on-the-day problem-solving

Medical Receptionist Certificate — In Progress (2026)

Postgraduate Diploma - Public Health - Auckland University of Technology (2024-07 - 2025-11)

Diploma - Community Health Care and Support - New Zealand School of Education Limited (2023-07 - 2024-05)