Hazel Jamieson

A bubbly, versatile professional with a commitment to customer satisfaction and a passion for creativity. A career background in hospitality and hotel management. Now experienced in furniture restoration, where I transform pieces into striking statement designs.

Currently establishing a lemon orchard and bonsai nursery as co-owner of Fantale Farms. Skilled in marketing, client management, and strategic business planning, with a proven ability to exceed expectations through project management, communication, eye for detail and hands-on leadership.

Owner & Creative Director - The Altered Rose - Omanawa, Tauranga

(2021-01)

• Oversee all aspects of the furniture restoration business, including design, restoration, marketing, and client relations.
• Transform vintage furniture into high-quality, bespoke pieces, staying on top of market trends and client preferences. A passion for Art Deco inspiration.
• Cultivate long-lasting relationships with clients, generating repeat business and referrals.
• Manage the business's online presence, driving brand awareness and sales through strategic social media marketing.
• On going upskilling to learn new tools and techniques.

Co-Owner & Director - Fantale Farms Ltd. - Omanawa, Tauranga

(2022-01)

• Manage all aspects of a lifestyle block-based business, focusing on future planning, client relations and financial operations.
• Oversee the care and maintenance of 500+ lemon trees, as well as an indoor plant and Bonsai nursery.
• Utilize Xero software to ensure accurate financial reconciliation, invoicing, and reporting for 3 income streams.
• Drive sales and marketing efforts through social media and direct engagement at local events such as The Little Big Markets.
• Develop and implement business strategies to grow the customer base and increase profitability.

Front Office & Reservations Sales Manager - The Hotel on Devonport, Tauranga; Clarion Hotel, Dublin; Reef View Hotel, Hamilton Island; Novotel Hotel, Sunshine Coast - Multiple locations

(2010-01 - 2019-12)

• Managed front office operations and reservations departments for 3 large and 1 boutique 4-star hotels, ensuring efficient daily operations and excellent customer service.
• Coordinated reservations and booking systems, optimizing room occupancy and maximizing revenue.
• Led a team of front office staff, including recruitment, rostering, training, and performance management to ensure the highest level of customer satisfaction, along with employee engagement.
• Developed and implemented training programs, fostering a positive work environment and improving team performance.
• Worked closely with sales and marketing teams to develop promotional offers and packages, boosting sales and guest engagement.
• Managed guest inquiries, complaints, and special requests, ensuring a seamless and positive experience throughout their stay.
• Developed and maintained strong relationships with corporate clients, ensuring repeat business and long-term partnerships.
• Utilized hotel management software to streamline operations, monitor guest feedback, and manage booking systems.