ICT Manager (Acting CEO) - Unit Trust of Samoa (UTOS) - Samoa
(2016-01 - 2026-01)
- Contributed to board-level governance and provided executive leadership as Acting CEO, steering organizational strategy and high-level decision-making in the Chief Executive's absence.
- Managed high-level ICT operations and cross-functional teams to align technology strategies directly with corporate and government objectives.
- Engineered a robust multi-site replication strategy across three redundancy locations (Apia Head Office, SNBH Moto'otua, and secure cloud environment).
- Executed the enterprise-wide upgrade to Windows Server 2022 and reconfigured local-to-cloud replication protocols, guaranteeing high availability for mission-critical systems.
- Collaborated with executive management and Zest IT Ltd to lead the development and implementation of the new UTOS Online Unit Registry System.
- Spearheaded rapid deployment of online services during COVID-19 to maintain uninterrupted service delivery for UTOS clients.
- Authorized high-value unit withdrawals and deposits, ensuring strict adherence to UTOS regulatory frameworks and internal compliance protocols.
ICT Manager - Land Transport Authority - Samoa
(2009-01 - 2016-01)
- Provided expert technical and cost-benefit analysis to Senior Management to guide decision-making on IT infrastructure, budgeting, and digital strategy.
- Oversee the continuous development and maintenance of critical ICT infrastructure, including servers, databases, and network architectures (LAN/WAN).
- Managed end-to-end lifecycles of mission-critical systems, establishing proactive maintenance and disaster recovery protocols.
- Collaborated with the Legal Division Manager to facilitate legal vehicle title transfers and formal issuance of ownership certificates.
- Served on the Strategic Subcommittee drafting and finalizing Human Resources Manuals and Performance-Based Corporate Plans.
Principal IT Officer - Samoa Immigration Office (Ministry of the Prime Minister & Cabinet) - Samoa
(2004-01 - 2009-01)
- Exercised statutory authority in the final approval of Samoan Passports, Citizenship by Descent/Birth certifications, and Temporary Resident Permits.
- Spearheaded critical software upgrades for national security systems (Border Management, Passports, and Permits) with minimal developer oversight.
- Administered end-user support and training for 90+ personnel, including wireless antenna links across 7 satellite agencies.
- Deployed on urgent overseas assignment to Auckland to repair mission-critical passport production systems, successfully restoring secure national travel document issuance.
IT Support Officer - Ministry of Finance - Samoa
(1999-01 - 2001-01)
- Managed data integrity by performing regular system backups and executing disaster recovery protocols.
- Administered system-wide antivirus updates and security deployment across the ministry network.
- Developed technical solution frameworks and detailed reports to resolve operational bottlenecks and facilitate management transitions.
Chief Computer Hardware Officer - Smith Systems Computer Company - Samoa
(1997-01 - 1999-01)
- Supervised Hardware Unit operations in provisioning high-performance workstations and managing large-scale network infrastructure deployments.
- Managed structured cabling projects for major organizations and provided rapid network troubleshooting.
