Fonterra – Senior Change Manager JULY 2023 – DECEMBER 2023
Contract role working with a small team to rapidly deliver a new procurement platform (SAP Ariba) aimed to improve vendor relationship management for Fonterra and it's suppliers; Ownership of associated internal and external training and support content.
Key Responsibilities:
- Assume responsibility for change plans already in progress, further development and delivery of impact and learning needs analysis, early life-support, readiness and adoption plans to strategically manage enterprise-wide training prior to November go-live.
- Design/build of support content, mobilisation of change network and facilitation of online and in-person training and awareness sessions.
ANZ NZ - Senior Change Manager AUGUST 2022 – JULY 2023
Contract role as Change Lead for Payments NZ’s 7 Day Processing (SBI365) programme. Essentially delivering 7 day domestic payments for all banking customers in New Zealand.
Key Responsibilities:
- Develop and ownership of detailed change deliverables across five workstreams. Including detailed impact assessments, learning needs analysis, strategic plans to manage go-live incident management and change resistance, go-live readiness/support, adoption and transition to BAU.
- Development and execution of risk assessments, benefit realisation, and other applicable change deliverables, using a wide range of materials and mediums, e.g. training bytes, facilitated sessions from Executive level to end users, eLearning, videos, marketing material, screensavers, intranet ‘hubs’, FAQ’s, quick reference guides and more.
Aon New Zealand – Project/Change Manager JANUARY 2020 – JUNE 2022
Contract role specifically focused on delivering new regulatory requirements for the entire insurance industry, delayed until 2021 due to the COVID-19 pandemic.
Key Responsibilities:
- Identify, engage and actively manage nationwide stakeholders (including the set-up of Change Ambassador network)
- Development of business-wide gap and impact analysis, adoption, communication and training plans and support, marketing and guidance material
- Day-to-day project reporting, administration and management e.g. project plan, schedule, budget, risks and benefits
- Organisation and facilitation of workshops, steering committee and project meetings, minutes and action registers
- Assistance with COVID-19 response communication and technology planning and implementation
DATACOM – Senior Adoption Specialist FEBRUARY 2019 – JUNE 2019
The key benefits of this role were to gain exposure to change delivery from a vendor perspective as well as further my capability in building frameworks and tools to support successful change adoption.
Key Responsibilities:
- Analysis and identification of gaps and/or improvement opportunities of client offerings and support, specifically by productising change deliverables, such as training, communications, business readiness, adoption, governance and benefit management
- Strategic conceptualisation and build of an end-to-end change management framework, including methodology, tools, and templates, scalable to the client’s project budget, timeline and business objectives
- Partner with client’s leadership teams and provide expert consultation on activities required to support large-scale strategic, technology and business transformations
KIWIBANK – Business Change Manager OCTOBER 2017 – FEBRURAY 2019
Headhunted by the Head of Technology for my experience delivering technology change, this role was instrumental in fostering improved engagement between IT and the rest of the business, leading and delivering a range of both behavioural and technology transformation programmes and finally, leading a team of analysts – tasked with identifying opportunities for cost saving and process improvement.
BNZ – Change Manager FEB 2014 – OCT 2017
BNZ – Team Leader, BNZ Contact Centre DEC 2010 – FEB 2014
BNZ – Customer Solutions Advisor and 2iC OCT 2009 – DEC 2010
PARK AVE QUALITY MEATS – Butcher 2002 – 2009
