Jegan Pararajasingam

Detail oriented team player applying for the Banking Assistant role at Kiwibank Sylvia Park, with a financial services background in friendly face to face service, accurate deposits, withdrawals and payments, and digital banking guidance. An articulate and clear communicator, comfortable with new forms of technology, now first point of contact at Citizens Advice Bureau Avondale. A self-starter with a can do attitude who enjoys a challenge, keen to grow a banking career with Kiwibank, Customer at the heart and better together.

Trainee Bureau Interviewer (Volunteer) - Citizens Advice Bureau, Avondale - Avondale, New Zealand

(2026-10)

• Selected to serve as first point of contact for 20 to 25 New Zealand clients each weekly shift, walk in and phone, asking the right questions with clear communication skills to understand their needs.
• Welcome (manaaki) clients from all walks of life in the local community, guided by te reo and tikanga training; protect privacy under the CAB Declaration of Confidentiality; CAB language translator.
• Use the SERVICE interview model, a structured customer interaction model, building rapport, listening actively and staying free of judgement to build trust.
• Research every enquiry on CABnet, giving clear options on consumer rights, financial difficulty, housing and immigration, and help clients use online government websites.
• Completed CAB induction, probation and Year One learning; passed the criminal record check.

Processing Worker - Golden State Foods (GSF Fresh NZ) - Wiri, New Zealand

(2026-01)

• Deliver accurate work to procedure and health and safety requirements as a team player in a fast paced, multicultural team, contributing to a positive team culture; received the Golden Spirit Award 2026 for teamwork.

Cashier / Order Taker - Rotorua Citizens Club - Rotorua, New Zealand

(2024-08 - 2024-11)

Casual and Agency Roles | Rotorua, Tauranga, Taupō & Auckland | Aug 2024 – Dec 2025

• Served 50+ customers per shift in a busy customer facing role, taking cash and EFTPOS payments and balancing the till unsupervised, alongside postgraduate study.

Assistant Manager / Senior Assistant Manager - Commercial Bank - Sri Lanka

(2011-09 - 2024-07)

Branch Operations & Customer Relationships

• Customer experience and continuous improvement
• Introduced a two-person Quick Service Counter on my own initiative for quick tasks such as online banking activation, PIN numbers and balance confirmations, cutting queues at other counters by 20% and lifting efficiency.
• Took personal ownership of customer issues through to resolution, finding customer centric solutions within bank policies and procedures, waiving fees within delegated authority.
• Needs based service and relationship management
• Noticed a business customer with around 30 employees bringing manual salary instructions and visited the business to explain the Paymaster service; it was adopted and grew into wider business banking.
• Helped customers plan for financial goals such as education, home savings and retirement; checked 10+ maturing term deposits a day with follow up and approved unsecured lending within delegated authority.
• Onboarded 10 to 15 new customers a week and handled account opening and maintenance, including 2 to 3 ownership changes a month; coached at least three Banking Trainees per supervisory role.

Executive Officer - Commercial Bank - Sri Lanka

(2007-07 - 2011-09)

Front Counter, Cash & Digital Banking

• Transactions, cash and accuracy
• Opened and closed the vault unsupervised as Cash Officer, covering cash for at least five tellers, balancing first time and tracing any shortage through posting entries and video footage.
• Maintained accurate records in the daily cash register and vault, float and ATM reports, applying numerical and administration skills under operating procedures for clean inspection results.
• Digital banking guidance
• Set up internet banking alongside customers so they saw the benefits of self service, contributing to more than 70% of targeted customers enrolling and activating in a one-month campaign.
• Resolved an escalated digital banking complaint the same day by finding an unclear ID copy and missing signature, correcting the file and tightening team checks.

Banking Trainee & Executive Assistant - Commercial Bank - Sri Lanka

Earlier roles: Banking Trainee & Executive Assistant | Commercial Bank Front Office & Counter Service

• Processed deposits, withdrawals, payments, foreign currency and remittances accurately on Fiserv, PS Teller and AS400 as first point of contact, handling account queries face to face, by phone and email within Service Level Agreements (SLA).
• Spotted and escalated counterfeit or suspicious items, verified identity under KYC and AML rules, and used consultative sales to suggest complementary products or services such as insurance, with home lending referrals.

One to One Volunteer - IHC Auckland - Auckland, New Zealand

(2026-03)

Volunteer - Community Patrols of NZ - New Zealand

(2026-08)

Master of Management (by Research), with Distinction - Management - Toi Ohomai Institute of Technology (2025)