Joy Cummings

I am currently looking for a full time position in an environment that offers growth, opportunities and allows me to utilize my leadership skills and experience. I am reliable, hardworking, detail oriented team player and able to utilize my business experience to the fullest.

Tenancy Manager, Christchurch & Ashburton at Salvation Army Social Housing SASH (2019-08 – Present)

• A collaborative approach with the ability to support tenants in a timely and professional manner in a multi-site environment.
• Develop relationship building capabilities with contractors, tenants and all staff in a supportive manner.
• Strong written and verbal communication skills.
• An ethical approach in a respectful way so to enable trust within SASH and the tenants.
• To work within the property law with all tenants, contractors, police and all professional bodies.
• Commitment to the mission and values of the Salvation Army.

Reintegration Team Leader at Salvation Army Reintegration Services (2017-08)

• Meet with clients on a regular basis in order to discuss their participation in the various programs in operation at the Centre.
• Assist ex-offenders in preparing their release plans back to home communities.
• Provide input on individual case plans, and monitor the progress of ex-offenders.
• Follow and maintain correctional security procedures.
• Lead a team through challenges while being able to utilize each individual skill.
• Performance manages a team with outcome based results.
• Advocacy skills provided for clients attending contractual appointments.
• Develop strategies to help the client cope and improve their overall well-being.
• Writing and maintaining reports to MSD, Corrections and Governance meetings.
• Assist clients after prison release in adjusting to new transitions and challenges.
• Assess clients' needs, situations, strengths, and support networks to determine their goals.
• Research and refer clients to community resources, such as food parcels, community driving program.
• Maintain records of progress and services provided to ensure that the client has effectively improved their situation.
• Liaise effectively with Probation Officers, Case Managers in order to have best outcome for clients and relationship management.
• Maintain a high level of confidentiality, and respect client's personal information.

Account Manager (South Island) at Mauri ANZ (2015-01 – 2016-12)

• Maintain existing South Island customer relationships and brand management.
• Develop and build new quality customer relationships.
• Manage and organize regular call cycle.
• Negotiate contract and pricing solutions for each customer.
• Provide advanced product knowledge for customers to confidently increase their productivity.
• Adhere to Health and Safety regulations.
• Increase gross profits for Key Accounts annually.
• Maintain and provide up-to-date information in the CRM system.
• Problem solving and providing solutions in challenging situation.
• Provided mentoring to a colleague to assist his career progression, increasing his productivity within the organization.
• Facilitation for groups of 20 staff to improve attitude increasing engagement.
• Negotiated with management using resolution and conflict strategies to secure lost customers.
• Using business development skills, I increased my customer base by 30%.
• Building and establishing customer relations.
• Provided training to increase product knowledge expanding new initiatives creating improvements within customer businesses.

Office Manager at Build Ezy (2012-06 – 2014-12)

• Maintain CRM and data system.
• Accounts Payable & Payroll.
• Invoicing for contractors and EQC.
• Maintain and adhere to all EQC Health and Safety regulations.
• Managed Recruitment processes for hiring of Operational Staff.
• Administration tasks.
• All EQC quotes and documentation.
• Reorganized filing system to be more efficient and cost effective of my time implemented site Tool meetings to ensure Health and Safety requirements were met.
• Developed the process for registration of Health and Safety requirements for CERA.

South Island Business Manager/Key Account Manager at Competenz (2011-01 – 2012-06)

• Create and develop relationships with new and existing customers to help them maintain a knowledgeable level of staff productivity and skill base.
• Supporting customers by increasing maximum profits by mapping and providing key initiatives and long term individual solutions with training providers.
• Provided assessment based criteria to develop skills required to ensure employees received a positive outcome which resulted in meeting NZQA requirements.
• Research training providers ensuring best match new and existing customers.
• Maintained and managed Christchurch and Upper South Island call cycle.
• Developed apprenticeship trainees with evaluations and tutoring to align with their study and course requirements.
• Mapping with Business Owners to strategize needs and options within their organization.

Owner Operator at Parklands Cafe (2008 – 2010-12)

Sales Manager (Education/Media Division) at Channel Publishing (2003 – 2007)

Business Development Manager / Consultant at Madison Recruitment (2003 – 2003)

6 month contract

Sales Consultant / Administrator at Michael Hill Jewelers (2001 – 2002)

4098 Assessor – St John Primary Care 1 (PHEC)

Adult Teaching Diploma – Christchurch College of Education

Treaty of Waitangi Workshops

Alcohol and Drug Counselling Diploma – Central Institute of Technology

Education Degree – Canterbury University