Tenancy Manager, Christchurch & Ashburton at Salvation Army Social Housing SASH (2019-08 – Present)
- A collaborative approach with the ability to support tenants in a timely and professional manner in a multi-site environment.
- Develop relationship building capabilities with contractors, tenants and all staff in a supportive manner.
- Strong written and verbal communication skills.
- An ethical approach in a respectful way so to enable trust within SASH and the tenants.
- To work within the property law with all tenants, contractors, police and all professional bodies.
- Commitment to the mission and values of the Salvation Army.
Reintegration Team Leader at Salvation Army Reintegration Services (2017-08)
- Meet with clients on a regular basis in order to discuss their participation in the various programs in operation at the Centre.
- Assist ex-offenders in preparing their release plans back to home communities.
- Provide input on individual case plans, and monitor the progress of ex-offenders.
- Follow and maintain correctional security procedures.
- Lead a team through challenges while being able to utilize each individual skill.
- Performance manages a team with outcome based results.
- Advocacy skills provided for clients attending contractual appointments.
- Develop strategies to help the client cope and improve their overall well-being.
- Writing and maintaining reports to MSD, Corrections and Governance meetings.
- Assist clients after prison release in adjusting to new transitions and challenges.
- Assess clients' needs, situations, strengths, and support networks to determine their goals.
- Research and refer clients to community resources, such as food parcels, community driving program.
- Maintain records of progress and services provided to ensure that the client has effectively improved their situation.
- Liaise effectively with Probation Officers, Case Managers in order to have best outcome for clients and relationship management.
- Maintain a high level of confidentiality, and respect client's personal information.
Account Manager (South Island) at Mauri ANZ (2015-01 – 2016-12)
- Maintain existing South Island customer relationships and brand management.
- Develop and build new quality customer relationships.
- Manage and organize regular call cycle.
- Negotiate contract and pricing solutions for each customer.
- Provide advanced product knowledge for customers to confidently increase their productivity.
- Adhere to Health and Safety regulations.
- Increase gross profits for Key Accounts annually.
- Maintain and provide up-to-date information in the CRM system.
- Problem solving and providing solutions in challenging situation.
- Provided mentoring to a colleague to assist his career progression, increasing his productivity within the organization.
- Facilitation for groups of 20 staff to improve attitude increasing engagement.
- Negotiated with management using resolution and conflict strategies to secure lost customers.
- Using business development skills, I increased my customer base by 30%.
- Building and establishing customer relations.
- Provided training to increase product knowledge expanding new initiatives creating improvements within customer businesses.
Office Manager at Build Ezy (2012-06 – 2014-12)
- Maintain CRM and data system.
- Accounts Payable & Payroll.
- Invoicing for contractors and EQC.
- Maintain and adhere to all EQC Health and Safety regulations.
- Managed Recruitment processes for hiring of Operational Staff.
- Administration tasks.
- All EQC quotes and documentation.
- Reorganized filing system to be more efficient and cost effective of my time implemented site Tool meetings to ensure Health and Safety requirements were met.
- Developed the process for registration of Health and Safety requirements for CERA.
South Island Business Manager/Key Account Manager at Competenz (2011-01 – 2012-06)
- Create and develop relationships with new and existing customers to help them maintain a knowledgeable level of staff productivity and skill base.
- Supporting customers by increasing maximum profits by mapping and providing key initiatives and long term individual solutions with training providers.
- Provided assessment based criteria to develop skills required to ensure employees received a positive outcome which resulted in meeting NZQA requirements.
- Research training providers ensuring best match new and existing customers.
- Maintained and managed Christchurch and Upper South Island call cycle.
- Developed apprenticeship trainees with evaluations and tutoring to align with their study and course requirements.
- Mapping with Business Owners to strategize needs and options within their organization.
Owner Operator at Parklands Cafe (2008 – 2010-12)
Sales Manager (Education/Media Division) at Channel Publishing (2003 – 2007)
Business Development Manager / Consultant at Madison Recruitment (2003 – 2003)
6 month contract
Sales Consultant / Administrator at Michael Hill Jewelers (2001 – 2002)
