Kavya Karki

Reliable and physically fit individual with a strong work ethic, eager to start a career in the dairy industry. While new to dairy industry, I am a fast learner with a background in high-pressure hospitality where I mastered exceptional customer service, organisation, and multitasking abilities. I am highly motivated to learn front-desk operations, phone and email management, and visitor coordination to support the smooth and welcoming experience expected to support the organizational goals.

Customer Service Assistant - Casual - Funtime Donut - Auckland, NZ

(2026-01)

• Delivered quality customer service during large-scale events, demonstrating resilience in fast-paced environments.
• Processed transactions accurately using POS systems, ensuring high attention to detail.
• Collaborated with team members to ensure smooth operational flow and resolve real-time problems.

Customer Service Assistant - Casual - Muffin Break Albany - Albany, Auckland

(2025-10 - 2025-12)

• Provided attentive service to customers, utilizing strong listening skills to understand and resolve enquiries.
• Managed transaction processing with high accuracy and computer literacy.
• Collaborated effectively with team members to maintain high standards of service.

Hospitality Attendant - Part-Time - Fable Hotels & Resorts - Auckland CBD, Auckland

(2024-03 - 2025-05)

• Provided customer service within a luxury hotel setting, managing verbal and written communication professionally.
• Assisted in training new staff members on service standards and digital tools.
• Played an active role in team coordination to ensure seamless guest experiences.

Master of Business Informatics - Business Informatics - ICL Graduate Business School (2024-01 - 2025-04) Auckland, NZ

Master of Computer Application - Computer Application - Graphic Era University (2020-08 - 2022-06) India

Bachelor of Computer Application - Computer Application - Graphic Era University (2017-05 - 2020-06) India