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Luke Smith

Luke Smith

General Manager | Hospitality Operations

Talent
AucklandMember since April 27, 2026
Conflict De-escalationSituational AwarenessRegulatory ComplianceEffective CommunicationResilience & DisciplineHealth and Safety LegislationFood Safety StandardsFacility AuditsStaff Training and ManagementStock Management
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Conflict De-escalationSituational AwarenessRegulatory ComplianceEffective CommunicationResilience & Discipline

About

I've spent the last 15 years working in high-pressure kitchens and venues across London, Canada, and Auckland. That time taught me how to stay sharp when things get chaotic and how to read people and situations quickly. Whether I was managing a busy shift at Loco Bros or working in a high-security environment like SKYCITY, I've always been the person who makes sure the rules are followed and the team stays on track.

After eight years living and working overseas, I've gained a lot of perspective on how the world moves, and I'm now ready to use that experience in a more meaningful way. I'm looking to bring my focus on integrity and public safety to the New Zealand Customs Service, helping to keep our communities secure while starting a long-term career in law enforcement.

Experience

General Manager at Loco Bros Taqueria, Auckland, NZ (2022-04 – Present)

Managing high-pressure situations and enforcing strict adherence to health and safety legislation.

  • Enforced strict adherence to health and safety legislation.
  • Managed high-pressure situations and resolved customer/employee conflicts.
  • Conducted daily facility audits and safety checks to ensure site integrity.
  • Handled logistics and maintenance of equipment.

Sous Chef at Red Wagon, Vancouver, CA (2017-05 – 2021-09)

Monitored food safety standards and managed kitchen logistics in a high-volume, fast-paced environment.

  • Monitored food safety standards and ensured 100% compliance with health regulations.
  • Managed kitchen logistics and staff training in a high-volume, fast-paced environment.
  • Oversaw high-value stock management and auditing to minimize waste and ensure supply integrity.

Chef De Partie at Harvey Nichols, London, UK (2015-02 – 2016-05)

Maintained workstations to the highest safety and cleanliness standards and collaborated with international teams.

  • Maintained workstations to the highest safety and cleanliness standards.
  • Collaborated with international teams to ensure efficient, compliant service during peak hours.
  • Food safety record keeping.

Education

Apprenticeship in Culinary – SKYCITY (2012-01 – 2015-01)

Limited Service Volunteer in Military Training – New Zealand Defence Force (2010-05 – 2010-07)

Skills

General ManagerHospitality Operations

Reviews