Director at Simplicity Consulting Limited (2021-03 – Present)
Co-owned and led a consultancy delivering operational, delivery, and governance transformation across engineering, IT, and business functions for organisations including Fisher & Paykel, Sky, AA Insurance, and T&G Global. Led enterprise transformation involving discovery, solution design, executive workshops, and implementation across engagements. Part-time alongside Head of Engineering role until 2022.
- Designed and implemented operating models, tooling, and reporting frameworks that improved visibility, prioritisation, and delivery effectiveness across software engineering organisations
- Standardised fragmented workflows and reporting, enabling cross-team coordination and real-time executive visibility
- Built data-driven capacity models enabling informed resourcing and investment decisions, including approval of additional staffing and reprioritisation of work
- Reduced reporting effort from up to one week per month to ~30 minutes through automation and unified reporting
- Delivered workflow automation, system integrations, reporting platforms, and AI-assisted support solutions
- Designed and automated governance processes including CAB workflows and product initiative intake
- Managed full commercial lifecycle including proposals, RFPs, contract negotiation, pricing, and risk
Head of Engineering at Vista Entertainment Solutions (2020 – 2022)
Led a 163-person global engineering organisation (5 Development Managers, 2 BA Leads) through SaaS transformation, transitioning from predominantly customer-hosted deployments to cloud delivery while maintaining a dual support model.
- Led organisational restructure from component teams to cross-functional squads/tribes, improving ownership and delivery flow
- Redesigned product-engineering alignment through 1:1 pairing of Product Managers and Development Managers, improving decision clarity and reducing over-engineering
- Scaled engineering capability during talent scarcity while maintaining low attrition (<6%)
- Led transition to cloud-based delivery
- Reduced time for fixes to reach all affected customers from up to 12 months to 1–5 days through cloud-based delivery
- Increased deployment cadence from annual releases to every two months
- Introduced and enforced CI/CD and automated testing standards, including team-level delivery metrics and accountability
- Shifted test ownership from QA to engineering leadership and reallocated QA capability to accelerate adoption
- Managed dual delivery model supporting ~95% self-hosted customers during transition
Senior Development Manager at Vista Entertainment Solutions (2016 – 2020)
- Led multiple engineering teams delivering core platform capabilities
- Owned engineering hiring, recruiting 100+ staff
- Reduced internal hiring decision cycle (interview to offer) by ~80% through streamlined interview and decision processes
- Managed productive remote and contractor teams
- Coupled technical support with engineering teams, improving responsiveness and contributing to improved NPS
Development Unit Manager > Tribe Leader at Orion Health Limited (2011 – 2015)
- Co-Led recruitment and organisational scaling initiatives that grew engineering capability from ~100 to 400+ staff
- Introduced cross-functional tribal model improving ownership and coordination
- Improved product-engineering alignment, reducing over-engineering and improving delivery pragmatism
- Led adoption of Continuous Delivery and automated testing practices
Release Manager / Team Leader at Trustwave (formerly M86 Security) (2009 – 2011)
Developed and Delivered enterprise security products across distributed teams
Senior Software Developer (C++/C#) at Marshal Software (became M86 Security) (2006 – 2009)
Designed and developed web and email security applications
