Mohamed Malek

A Professional Assistant restaurant manager with 6 years of experience in the food and beverage industry. I have acquired extensive experience in various types of cuisine and modern mixology, from French Brasseries to Michelin star restaurants and steak house restaurants additional to Japanese cuisine. I work well in a team and can motivate and encourage others.

I am a very friendly, sociable person and love meeting new people. I am organized and tidy, able to respond to any issues quickly and politely and I have excellent observational skills which enable me to respond to customers' needs quickly and effectively.

Assistant Restaurant Manager at Katsuya (Hyde Hotel Dubai) (2022-10 – 2025-06)

• Managing workflow.
• Training new hires.
• Creating and managing team schedules.
• Reporting to HR and senior management.
• Identifying and applying career advancement opportunities.
• Helping to resolve employee issues and disputes.
• Evaluating performance and providing feedback.

Head Waiter (Acting as a supervisor) at St. Regis Doha (Bibo 3 Michelin star restaurant) (2020-07 – 2021-08)

• Screening, Interviewing, hiring, and training restaurant
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant's cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Head Waiter at Ritz Carlton (2019-08 – 2020-06)

• Greet and escort customers to their tables
• Offer menu recommandations upon request
• Communicate order details to the Kitchen Staff
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning

Waiter at One Resort Jockey (2016-09 – 2018-07)

• Greet customers and accompany them to their table or to a place where they can sit
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day's specials
• Offer menu recommandations upon request
• Up-sell additional products when appropriate
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Professional Technician Certificate in Restaurant and Bar – School of South Hammamet (2016)

Server Certificate in Cruise Ship Academy – Cruise Ship Academy Mahdia (2015)