Muhammad Saad Afridi

Hardworking, adaptable, and highly motivated professional with a diverse background spanning warehouse operations, customer relationship management, sales BPO, and corporate security. Demonstrates excellent communication and conflict-resolution skills, a strong commitment to workplace safety, and a proven track record of thriving within fast-paced, collaborative environments. Ready to leverage transferable skills and a strong work ethic to contribute effectively to organizational success.

Customer Relations Officer (CRO) - ABACUS - Pakistan

(2025-05 - 2026-02)

• Managed high-volume customer queries and provided professional, timely support to ensure swift resolution.
• Maintained, verified, and systematically updated detailed customer records within the company database.
• Consistently improved customer satisfaction ratings through active listening and effective, empathetic communication.

Sales BPO Representative - BPO Sector - Pakistan

1.5 Years

• Conducted outbound and inbound sales-related calls, maintaining a highly professional corporate demeanor.
• Identified customer needs and pitched tailored solutions to effectively support business acquisition goals.
• Utilized persuasive communication and negotiation techniques to achieve consistent target performance.

Warehouse Assistant - TCS Warehouse - Pakistan

1 Year

• Efficiently managed the systematic receiving, sorting, inventory logging, and dispatching of commercial goods.
• Maintained strict warehouse organization, optimizing space and ensuring the proper handling of fragile products.
• Rigidly adhered to all company safety protocols, standard operating procedures, and workplace hazard guidelines.

Security Guard - Spain Embassy Residence - Pakistan

6 Months

• Maintained high-level security and situational safety of the diplomatic premises.
• Monitored, vetted, and logged visitor entry/exit while strictly executing established security guidelines.

Waiter / Guest Services Professional - Pakistan Hall & Marquee - Islamabad, Pakistan

1 Year

• Provided professional customer service and guest handling in a high-capacity, premium hospitality environment.
• Collaborated with event organizers to systematically manage banquets and specific guest requirements.

High School Diploma - Islamabad Model School Jhang Syedan