Nui

Hi, my name is Rongonui. I have recently relocated from Australia back to New Zealand. I have a range of experience listed below.

Specialist Receptionist at Gippsland Cardiology Service (2025-02 – Present)

Provide administrative and clinical support in a cardiology service

• Provide admin support by scheduling in house appointments such as 24hr Holter Monitors, Echocardiograms + Stress TTE, 28 day HeartBugs and Cardiologist and General Physician appointments.
• Fitting patients with 24hr Holter Monitors + assisting patients by explaining and fitting patients for a 28d HeartBug Monitor (app based HeartMonitor).
• Sending GP referrals through to triage to designated and or senior clinicians and contacting patients to schedule requested appointments post triage.
• Medicare pre-checks via proda to ensure a patient is covered for bulkbilling for Echocardiogram and Stress TTE appointments prior to their attendance dates and contact them directly advising if it will be a private fee.
• Assisting GP clinics and Pharmacies regarding patients health summaries, medical records and or specific medications.
• Working closely with our regional hospitals; Latrobe Regional Hospital, Central Gippsland Sale Hospital and Warragul Hospital - processing medical release requests, scheduling follow up appointments post ED presentations and or urgent diagnostic test requests.
• Assisting my clinicians in gathering patient's previous health summaries and records from alternative specialists, GP clinics and Hospitals (throughout Australia) to help the doctor understand the patient care extensively.
• Developed a medical release and patient payment extension form within our clinic to cloud system.

Allied Health Receptionist/Area Manager at The Spinal Studio (2022-02 – 2025-02)

Provide administrative support and manage operations across multiple clinic locations

• Provide administrative support by managing patient inquiries, booking appointments, and handling payments (NDIS, WorkCover, DVA, EPC).
• Coordinate with practitioners for patient scheduling and manage clinic operations (room assignments, sanitization, equipment, and environmental adjustments).
• Manage staff availability, create monthly rosters, and update timesheets.
• Troubleshoot clinic issues (e.g., printing, equipment, facility maintenance).
• Onboard new staff, create training manuals, and develop efficient email systems for patient communication.
• Complete end-of-day reports, process payments, and reconcile HiCaps transactions.

Weekend Manager at Fish Bits (2024-06 – 2024-10)

Manage weekend operations and staff at a food service establishment

• Coordinated staff and ensured smooth operations during weekend shifts.
• Managed order quality and presentation, and performed hands-on tasks in food preparation and cooking.
• Supported management by implementing new ideas to maintain store standards and improve food quality.

Pharmacy Assistant at Chemist Warehouse (2023-01 – 2024-02)

Provide pharmacy support and customer service

• Delivered excellent customer service and assisted with product selection on the sales floor.
• Handled prescriptions, processed payments, and provided support across different store departments.
• Developed expertise in medical interactions, supplements, skincare, and support products.

Front of House/Barista at Coffee Central (2021-09 – 2022-02)

Provide front of house service and barista duties

• Managed store opening/closing and provided excellent customer service.
• Took orders, processed payments, and ensured high standards of food and coffee presentation.
• Gained barista experience and prepared coffee with a focus on quality and efficiency.

Production Assistant at Crown Posture Bedding (2019-08 – 2020-05)

Assist in production and material management

• Managed material supplies, cut fabrics to specifications, and handled special orders.
• Collaborated with the team to ensure production met quotas and quality standards.

All Rounder/Kitchen Cook at Austin Road (2016-12 – 2019-06)

Assist in kitchen operations and customer service

• Assisted in kitchen operations and managed order preparation for both pizzas and other meals.
• Handled customer orders and processed payments using the cash register and EFTPOS system.
• Experience as a Pizza Maker.

Year 10 – Ipswich State High School (2010 – 2013)

Year 12 Graduate – Bundamba State Secondary College (2013 – 2014)