Patience Mudyanadzo

Dedicated individual with a strong work ethic and a commitment to continuous learning. Have a desire to help people and capable of working independently and part of a team. Able to carry out everyday domestic duties such as cleaning, housekeeping and shopping. I can understand and follow instructions, policies and procedures. Have a full New Zealand drivers license and own a car.

Customer Service Representative - D&L INVESTMENTS T/A Z ENERGY - Papamoa, TAURANGA

(2024-09)

• Resolve customer inquiries across multiple channels, enhancing overall service efficiency.
• Provide timely resolutions to customer complaints using effective problem-solving techniques.
• Deliver accurate product and service information in response to customer inquiries.
• Cultivate strong customer relationships through personalized assistance and support.
• Mentor junior staff, fostering positive employee relationships and team collaboration.

Pensions administrator - Catering Industry Pension Fund

(2007-02 - 2024-03)

• Calculated pension benefits for members based on individual account data.
• Processed monthly payroll for pensioners to ensure prompt and accurate payments.
• Handled pension queries via phone, email, and in-person to provide timely assistance.
• Maintained electronic member records to ensure accuracy and accessibility.

Elderly Care and Caring for the disabled - Alison (online) (2024-05 - 2024-05)

Certificate of Proficiency - Insurance Institute of Zimbabwe (2014-04 - 2014-04)

Pensions Administration - Harare Polytechnic College (2004-12 - 2004-12)

5 Ordinary level passes - English language, Mathematics - Zimuto Secondary School (2000-01 - 2000-01)