Shanthi Alwis

Results-driven Finance Sales and Account Administration professional with over 2 years of experience in finance, lending, customer relationship management, and compliance. Proven track record of converting finance enquiries into settled, compliant loan outcomes across automotive and consumer finance sectors. Experienced in managing the full life-of-loan process, building strong referrer and client networks, generating leads through digital marketing, and ensuring strict adherence to CCCFA and internal credit policies.

Known for being highly organised, self-motivated, and able to thrive in fast-paced, target-driven environments.

Finance Sales & Marketing Consultant at Enigma Finance NZ (2025-12 – Present)

• Advise clients on personal loans, car finance, motorcycle finance, commercial vehicle and general goods finance — converting enquiries into approved, compliant outcomes
• Generate qualified leads through targeted Facebook and Instagram campaigns, achieving a 20% month-on-month increase in enquiries
• Manage customer relationships from initial enquiry through to loan approval, ensuring full compliance with regulatory and company policies
• Coordinate with internal finance and underwriting teams to streamline processing, reducing loan approval turnaround time by 15%
• Provide detailed pipeline and sales performance reporting to senior management on a regular basis

Finance & Sales Administrator at Kiwi Cheap Cars (2024-03 – 2025-06)

• Processed finance applications, payments, and documentation for automotive customers, maintaining 100% compliance with internal and legislative requirements including CCCFA
• Managed end-to-end customer finance enquiries, resolving disputes promptly and improving overall customer satisfaction scores
• Handled repossession documentation and collections administration processes accurately and in line with compliance requirements
• Generated monthly sales, finance, and repossession reports, delivering actionable insights to management
• Collaborated with sales and finance teams to streamline workflows, reducing processing time by 15%
• Worked directly with the Go Cover insurance portal, managing policy loading, changes and updates daily

Recruitment Consultant at Talent Staff Solutions (2023-10 – 2024-03)

• Managed candidate and client relationships, achieving a 95% placement success rate through strong communication and follow-through
• Maintained applicant tracking records with precision and identified process improvements that reduced turnaround time by 10%

Retail Sales Assistant at New Zealand Red Cross (2022-12 – 2023-09)

• Delivered high-quality customer service in a fast-paced retail environment while managing inventory, till operations and administrative reporting

Personal Assistant to Senior Management at Capital Maharaja Group & Unilever Sri Lanka Ltd

15+ Years

• Provided high-level administrative and compliance support to senior leadership, maintaining zero-error audit records throughout tenure
• Managed incident documentation, executive meetings, cross-departmental communications and confidential reporting

Xero Accounting – Certificate of Completion

ServeWise Certificate – Host Responsibility | alcohol.org.nz (2025)

Certificate of Appreciation – Migrant Action Trust, New Zealand

Privacy ABC-NEW - The office of the Privacy Commissioner's Online eLearning Module

Privacy Act 2020 - The office of the Privacy Commissioner's online eLearning Module

Diploma in Early Childhood Education (ECE)

Certificate in Business Administration – British Council, Sri Lanka

Certificate in Professional English – Polytechnic Institute, Sri Lanka