Alaa Al-Hamdani

A highly motivated Oil & Gas Engineering graduate with comprehensive experience in operations management, financial accounting, and technical support. Proven track record in leading teams, optimizing business workflows, and managing financial operations across international environments. Dedicated to leveraging technical expertise and administrative skills to add value to professional organizations.

Customer Service Representative - We Cash Digital Wallet

(2025-01 - 2026-01)

• Managed digital payment inquiries and provided expert technical support for fintech services.
• Analyzed and resolved complex transaction discrepancies while ensuring high customer satisfaction.
• Maintained strict adherence to data security and confidentiality protocols.

Administrative Partner & Financial Accountant - AK Fast Food & Seafood Restaurant

(2024-01 - 2025-01)

• Oversee financial planning, budget management, and payroll processing.
• Implemented operational improvements that enhanced service delivery and team productivity.
• Collaborated on executive-level strategic decisions to ensure business growth.

Financial Accountant & Operations Supervisor - Hospitality Sector – Malaysia - Malaysia

(2022-01 - 2023-01)

• Managed multi-currency accounts, cash flows, and daily operational expenditures.
• Supervised cross-functional teams to maintain international standards of service quality.
• Ensured full compliance with health, safety, and regulatory requirements.

IT Department Manager & Technical Educator - Excellence School

(2020-01 - 2021-01)

• Managed organization-wide IT infrastructure, including network administration and hardware maintenance.
• Developed and delivered technical training programs to enhance digital literacy.
• Optimized software deployment and system update schedules.

Administrative Assistant - Health Affairs Organization

(2017-01 - 2018-01)

• Coordinated logistical and administrative activities to support organizational goals.
• Produced analytical reports and documentation for internal stakeholders.

Bachelor of Science - Oil & Gas Engineering - International University of Technology Twintech (2020-01)