Iqbal Karim

Results-driven Assistant Housekeeping Manager with over 15 years of experience in the hospitality industry, specializing in maintaining high standards of cleanliness and guest satisfaction. Proven ability to lead and train diverse teams, streamline operations, and manage resources efficiently. Recognized for exceptional service with multiple awards, including five-year service recognition at Rotana.

Skilled in problem resolution, staff development, and implementing best practices to enhance operational effectiveness. Committed to creating a welcoming environment that exceeds guest expectations.

Assistant Housekeeping Manager at Maani Muscat Hotel and Suites (2025-06 – Present)

• Manage daily operations of the housekeeping department to ensure a clean, safe, and well-maintained environment for guests and staff.
• Train, mentor, and supervise housekeeping staff to uphold high standards of cleanliness and service.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and safety standards.
• Oversee inventory management of cleaning supplies and equipment, ensuring adequate stock levels while minimizing waste and costs.
• Assist in preparing and managing the housekeeping budget, monitoring expenses, and implementing cost-saving measures.
• Address guest complaints and feedback promptly, ensuring satisfaction and maintaining a positive reputation for the property.
• Create and manage staff schedules to ensure adequate coverage and efficient workflow, adjusting as necessary based on occupancy levels.
• Ensure all cleaning practices comply with health and safety regulations, including proper handling of hazardous materials.
• Collaborate with other departments, such as front office and maintenance, to ensure seamless operations and enhance guest experiences.
• Conduct performance evaluations for housekeeping staff, providing feedback and guidance for professional development.

Senior Housekeeping Supervisor at Dusit Naseem Resort (2024-03 – 2025-06)

• Supervised daily housekeeping operations, ensuring high standards of cleanliness and timely room turnover for guest satisfaction.
• Trained and mentored new staff, providing ongoing support and performance feedback to enhance team effectiveness.
• Conducted regular inspections of public areas to uphold quality standards and implement corrective actions as needed.
• Managed inventory and ordering of cleaning supplies, optimizing resource usage while adhering to budget constraints.
• Developed and implemented housekeeping procedures to improve efficiency and enhance service quality.
• Coordinated with other departments to address maintenance issues & special guest requests, ensuring seamless operations and a positive guest experience.

Housekeeping Supervisor at Dusit Naseem Resort (2021-04 – 2024-03)

Housekeeping Supervisor at Salalah Rotana Resort (2014-01 – 2021-04)

• Oversaw daily housekeeping activities, ensuring that all rooms and public areas met established cleanliness and quality standards.
• Trained and coordinated housekeeping staff, providing guidance on procedures and resolving any operational issues.
• Conducted inspections and audits of guest rooms and common areas, addressing maintenance needs and guest concerns promptly.

Shift Leader at Ramada Palace (2009-04 – 2014-01)

• Supervised staff activities, assigning duties & ensuring timely room turnovers.
• Maintained communication with front office for special guest requests and updates.

Housekeeping Attendant / Housekeeping Coordinator at Serena Hotel (2001-07 – 2007-03)

• Responsible for the cleanliness and upkeep of assigned rooms and common areas.
• Assisted in training new employees and managing departmental inventory.

High School Diploma – New Beacon House (2001)