Senior Project Manager & Systems Quality Lead at E-Vision (2024-10 – Present)
Leading end-to-end delivery of integrated software and hardware solutions for Smart City initiatives, overseeing Agile Project Management, quality assurance, and cross-functional team coordination across Waste Collection Management and Fleet Management Systems.
- Spearheaded end-to-end Agile delivery of an integrated software/hardware Fleet Management System and Waste Collection Management System, managing a €1.5M+ project budget and coordinating 5+ cross-functional teams.
- Directed the full IoT hardware product lifecycle — from prototype design and embedded software development to mass production and field rollout — deploying 5,000+ Vehicle Tracking Units (VTUs) across Alriyadh and Makkah.
- Orchestrated full Quality Assurance (QA) lifecycle for Web, Mobile (iOS/Android), and Desktop applications using XRAY and ALM test management tools, reducing critical defect rates by 35%.
- Implemented Agile delivery framework including Sprint Planning, Backlog Refinement, Daily Standups, Sprint Reviews, and Sprint Retrospectives — improving team velocity and delivery predictability by 30%.
- Managed project scope, risk register, budget tracking, and stakeholder communications across hardware engineering, software development, and manufacturing departments, maintaining 100% milestone adherence.
- Established Definition of Done (DoD) and Definition of Ready (DoR) standards, ensuring consistent quality gates and reducing rework cycles by 20% across all product streams.
- Served as primary liaison between hardware engineering, embedded software teams, and manufacturing units, resolving cross-functional blockers and accelerating time-to-market by 15%.
- Oversaw Embedded Software development and testing for Vehicle Tracking Units (VTUs), ensuring zero critical compatibility issues across hardware-software integration phases.
- Coached and mentored cross-functional team members on Agile best practices, SDLC standards, and continuous improvement methodologies, elevating team performance and engagement.
- Delivered comprehensive sprint velocity reports, KPI dashboards, and risk status updates to C-level stakeholders, enabling data-driven decision-making and proactive issue resolution.
Agile Delivery Lead / Senior Consultant at Vodafone Spain Account (2018-11 – 2024-07)
Managed Agile delivery of high-scale consumer-facing digital products for Vodafone Spain, leading Squad Ollivanders across CRM integration, E-commerce transformation, and iOS/Android mobile application development — serving a customer base of 1M+ active users.
- Facilitated all Scrum ceremonies — Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives — for Squad Ollivanders (10-member cross-functional team), improving sprint completion rate from 70% to 95% within 12 months.
- Orchestrated end-to-end Agile delivery of Android and iOS mobile applications for Vodafone Spain, maintaining 99.9% uptime and delivering 100% of planned features on schedule across 5+ years.
- Drove Backlog Management and Backlog Refinement sessions with the Product Owner, translating complex business requirements into well-defined Epics, User Stories, and Acceptance Criteria for 50+ sprint cycles.
- Defined and enforced Definition of Done (DoD) and Definition of Ready (DoR) standards for CRM System Integration and E-commerce platform, reducing defect leakage by 20% and improving release confidence.
- Championed the E-commerce Digital Transformation initiative, leading platform migration and replatforming that delivered a 40% improvement in page load speed and a measurable uplift in digital conversion rates.
- Managed CRM System Integration project end-to-end, coordinating requirements gathering, stakeholder management, and UAT phases — delivering on schedule for a 1M+ user base with zero critical production issues.
- Provided weekly sprint velocity reports, burndown charts, and performance metrics to senior management and Vodafone Spain stakeholders, improving delivery visibility by 40%.
- Coordinated offshore and onshore cross-functional teams across multiple time zones, implementing Agile best practices that increased overall team throughput by 25% year-over-year.
- Led Offshore Delivery Optimization initiative, restructuring team workflows and communication protocols using Jira, Confluence, and Slack — reducing sprint planning overhead by 25%.
- Applied Continuous Improvement methodologies through structured retrospective action tracking, achieving sustained sprint velocity growth of 25% and a 15% reduction in operational costs over 3 years.
Payroll & Operations Officer at CIB (Commercial International Bank) (2012 – 2015)
Managed end-to-end payroll operations and HR administrative functions for a leading Egyptian bank, ensuring full regulatory compliance and operational accuracy.
- Managed end-to-end payroll operations for 200+ employees, achieving 100% payroll accuracy and zero compliance violations across all reporting cycles.
- Ensured full tax compliance and statutory regulatory reporting in alignment with Egyptian labor law and banking sector requirements.
- Streamlined payroll processing workflows, reducing monthly processing time by 20% through systematic process optimization and automation of manual tasks.
- Led resource scheduling and HR budget calculations, supporting senior management with accurate workforce cost forecasting and financial reporting.
- Managed stakeholder relationships with department heads and finance teams, ensuring timely resolution of payroll queries and maintaining a 98% employee satisfaction rate.
