Prabhu Manjunath

With over 15 years of extensive experience in managing multi-site IT operations and implementing robust cybersecurity measures, I am well-equipped to contribute to your organisation's success. My last role as IT Manager at Saif Salim Essa Al Harasi & Co. LLC has honed my skills in digital transformation, vendor management, and strategic IT planning, resulting in significant operational efficiencies.

I hold a Master of Computer Applications (MCA) and M.Sc. in Cybersecurity from College De Paris – Ascencia Business School. These academic credentials complement my practical expertise and reinforce my ability to handle complex IT environments and cybersecurity governance with confidence.

Throughout my career, I have successfully led initiatives that improved operational efficiency by 30% and reduced IT expenditure by 20%. My expertise in managing complex IT environments, coupled with a strong background in cybersecurity governance, has enabled me to mitigate risks effectively and ensure compliance with industry standards. I am particularly adept at fostering cross-functional collaboration and empowering teams through training and mentorship, which has consistently resulted in high SLA adherence and user satisfaction.

I am excited about the possibility of bringing my strategic vision and technical acumen to your esteemed organisation. I am confident that my proactive approach and commitment to excellence will make a positive impact on your IT operations.

IT Manager Since May'24

Saif Salim Essa Al Harasi & Co. LLC Muscat, Oman

Key Result Areas:

• IT Operations Leadership: Spearhead IT operations across multiple Oman Cultural Complex sites, ensuring high availability of infrastructure, systems, and end-user services.
• Digital Transformation: Lead digital transformation by deploying Microsoft 365 suite, implementing SharePoint for collaboration, and piloting HRMS platforms to enhance workforce efficiency.
• Cybersecurity Governance: Develop and enforce IT governance policies, data backup protocols, and endpoint security using Bitdefender Centralized and Boxafe to fortify cybersecurity resilience.
• Vendor & Procurement Management: Manage IT asset procurement, vendor partnerships, and service contracts to maximize ROI, cost-effectiveness, and operational reliability.
• Strategic IT Planning: Design and execute the 2025 IT roadmap including cloud/on-prem intranet, automated onboarding, and compliance audit planning to support enterprise scalability.
• User Enablement & Training: Drive knowledge enablement via biweekly training sessions on Microsoft tools, boosting digital adoption and improving technical self-sufficiency across departments.
• Pre-sales Support: Creating new Request For Proposal (RFP) and Request For Quotation (RFQ) documents to procure new business tools Collaborating with Board Members to build, negotiate and implement technology strategies.
• Team Leadership: Motivating, coaching and guiding high-performing team by providing leadership, mentorship, and recognition.
• Operational Transformation Strategy: Directing technology planning, strategy development, leadership and implementation, business and operational transformation execution, business solution delivery, and business development

Al Watanyiah United Engineering & Contracting Muscat, Oman

Key Result Areas:

• Departmental Oversight: Directed the IT department, supervising two IT assistants and managing enterprise-wide IT infrastructure across five geographically dispersed project sites.
• Network & ERP Management: Oversaw network setup, ERP deployment, VPN/firewall implementation, and hardware/software maintenance to ensure uninterrupted business operations.
• Server & Domain Administration: Administered various servers (AD, file, application, antivirus), domain management, and Windows Server configurations including DNS, DHCP, and GPO.
• Backup & Recovery Strategy: Implemented structured data backup plans using HP G2 LTO-5 tape autoloader and monitored system logs to prevent data loss and ensure business continuity.
• User & Access Management: Managed user provisioning, email ID/SIM allocation, and biometric attendance system (TAMS), facilitating streamlined HR and communication processes.
• IT Project Execution: Led IT project planning, reducing downtime and aligning tech initiatives with business schedules for optimized performance and delivery.

CMC Ltd now TCS (A Tata Enterprise) Bengaluru, India

Key Result Areas:

• System Setup & Configuration: Installed, configured, and maintained Windows servers and workstations (XP to 8), ensuring stable and secure operating environments.
• Network Services Management: Managed Active Directory, DNS, and DHCP configurations to control user access, optimize network performance, and enforce IT security standards.
• Remote Support Delivery: Delivered desktop and infrastructure support using tools like Microsoft Lync and Remote Desktop, maintaining a first-call resolution rate exceeding 90%.
• User Account Administration: Provided Tier-2 support for AD-related issues, including password resets, user account creation, and policy enforcement.
• Patch & Update Management: Executed regular OS and antivirus patch management, service pack rollouts, and driver updates to ensure compliance and minimize vulnerabilities.
• Peripheral Device Support: Installed and maintained network printers, reducing user complaints and increasing hardware utilization efficiency.

Dell International Services India Pvt. Ltd. Bengaluru, India

Trainee Customer Support Sep'09-May'11

Mphasis, an HP Company Bengaluru, India

• M.Sc. (Cyber Security) from College De Paris- Ascencia Business School, Muscat, Oman, 2024
• MCA from Sikkim Manipal University, Bengaluru, India, 2014
• BCA from Brindavan College, Bengaluru, India, 2009