Vindya Kaushalya

Dynamic and results-driven Hospitality and Business Management professional with over 15 years of progressive experience across luxury hotels, resorts, and healthcare administration. Proven track record in operational efficiency, financial management, and high-level guest relations. Adept at leading diverse teams, executing strategic marketing initiatives, and driving revenue growth.

Holds an MBA and possesses multilingual proficiency (English, Sinhala, Tamil, Russian, Hindi). Recognized for adaptability, problem-solving, and delivering exceptional service in fast-paced environments.

Resident Manager - The mango leisure - Arugam Bay, Sri Lanka

(2026-04)

• Operational Management: Overseeing the daily operations of the 14-room luxury boutique hotel to ensure seamless guest experiences and high service standards.
• F&B Oversight: Managing the diverse operations of three on-site restaurants, ensuring high-quality culinary standards, menu consistency, and profitability.
• Nightlife & Entertainment: Directing the operations of the hotel's night club, focusing on atmosphere management, security protocols, and revenue growth.
• Guest Relations: Serving as the primary point of contact for guests, handling VIP arrivals, and resolving any concerns to maintain a high guest satisfaction rating.
• Facility Maintenance: Ensuring the pristine condition of the swimming pool and all common areas through regular inspections and coordination with the maintenance team.
• Team Leadership: Leading and motivating a multi-departmental staff, conducting training sessions to enhance service quality across rooms, dining, and leisure facilities.
• Inventory & Cost Control: Managing stocks and inventories for the restaurants and club, optimizing resource allocation to minimize waste and maximize ROI.
• Health & Safety Compliance: Enforcing strict health, safety, and hygiene standards across all hotel premises, including pool safety and nightclub security.

Operation Manager - Elsewhere Surf & Party Camp - Weligama, Sri Lanka

(2023-01 - 2026-01)

• Large-Scale Operational Management: Managing the daily functions of a high-capacity surf and party camp, overseeing 4 privet rooms and 11 Dorm rooms a extensive 80 headcount setup to ensure maximum occupancy and operational efficiency.
• International Strategic Alignment: Coordinating directly with the Bali-based parent company and foreign management to implement global hospitality standards and maintain the brand's unique "Surf & Party" identity.
• Cross-Cultural Leadership: Leading and managing a diverse, multicultural team of local and foreign staff, ensuring high performance and a cohesive work culture in a high-energy environment.
• Professional Nightlife Operations: Directing the end-to-end execution of high-profile Friday Night DJ parties, focusing on guest safety, crowd management, and optimizing bar and ticket revenue.
• Guest Relations & Community Building: Maintaining a vibrant and inclusive social atmosphere for an international guest base, ensuring a high-quality experience for both long-term surf students and short-term travelers.
• Logistics & Resource Optimization: Managing complex housekeeping, maintenance, and inventory schedules required to support a high-volume 80-bed facility and active surf school.
• Surf School Synergy: Streamlining the coordination between the accommodation wing and the surfing program to provide a frictionless "all-inclusive" experience for guests.
• Strict Compliance & Security: Enforcing rigorous safety, hygiene, and security protocols across the camp, particularly during large-scale events and nightlife activities.

General Manager - Reddelf's Holiday Resort - Arugam Bay, Sri Lanka

(2021-01 - 2023-01)

• Full-Scale Resort Oversight: Directing all daily operations of the 8-room boutique resort, ensuring peak performance across front office, housekeeping, and maintenance departments.
• Strategic Leadership: Developing and implementing operational policies to maintain high service standards and maximize guest satisfaction in a competitive tourist destination.
• F&B & Culinary Management: Managing the on-site restaurant operations, including menu planning, cost control, and ensuring excellent food quality and hygiene standards.
• Revenue & Occupancy Growth: Implementing effective sales and marketing strategies, managing online booking platforms (OTAs), and optimizing room rates to drive revenue.
• Guest Relations Excellence: Personally overseeing guest arrivals and departures, resolving complex issues, and maintaining the resort's reputation through high ratings on travel platforms.
• Financial Management: Budgeting and monitoring monthly expenses, payroll, and procurement to ensure the resort operates within financial targets.
• Facility & Pool Maintenance: Supervising the regular upkeep of the swimming pool and resort infrastructure to provide a safe and aesthetically pleasing environment for guests.
• Staff Recruitment & Training: Leading a dedicated team, conducting performance reviews, and providing training to ensure a professional and hospitable service culture.

Manager - Celestial Inn - Mirissa, Sri Lanka

(2017-01 - 2019-01)

• Comprehensive Operations Management: Directing all daily functions of the 8-room hotel, ensuring smooth coordination between front-of-house and back-of-house operations.
• Meal Plan Management: Overseeing the professional delivery of Bed & Breakfast (BB), Half Board (HB), and Full Board (FB) services, ensuring dietary standards and high food quality for all guests.
• Guest Experience & Personalization: Providing personalized guest services, managing check-ins/check-outs, and maintaining high ratings on travel platforms through exceptional hospitality.
• Inventory & Procurement: Managing stocks and supplies for the kitchen and rooms, ensuring resource availability while maintaining cost-efficiency.
• Team Supervision: Leading a small, dedicated team of staff, providing training in service standards, hygiene, and guest interaction.
• OTA & Reservation Management: Monitoring and managing bookings through Online Travel Agencies (OTAs) and direct channels to maintain high occupancy rates.
• Quality & Hygiene Control: Implementing and maintaining strict cleanliness and safety protocols across all rooms and dining areas.
• Financial Reporting: Managing daily cash flows, billing for various meal plans, and providing regular operational reports to the owners.

IVD Coordinator - Cape weligama by Resplendent Ceylon - Weligama, Sri Lanka

(2016-01 - 2017-01)

• Elite Luxury Service Management: Coordinating and overseeing all In-Villa Dining (IVD) operations to ensure world-class 5-star luxury standards are met for high-profile international guests.
• Seamless Cross-Departmental Coordination: Liaising closely with the four on-site signature restaurants to manage diverse culinary requests and ensure timely, high-quality meal delivery to villas.
• Order Accuracy & Quality Control: Managing complex guest orders with high attention to detail, ensuring all dietary requirements, allergies, and special preferences are strictly communicated and executed.
• Staff Supervision & Training: Leading and training the IVD service team in fine-dining etiquette, professional communication, and the "Resplendent Ceylon" hospitality philosophy.
• Guest Personalization: Anticipating guest needs to provide a bespoke dining experience, handling VIP requests, and maintaining the privacy and exclusivity expected in a luxury boutique setting.
• Logistics & Equipment Management: Ensuring all service equipment, chinaware, and mobile dining setups are maintained in pristine condition and efficiently allocated across the property.
• Revenue Optimization: Driving in-villa beverage and food sales through suggestive selling techniques and effectively promoting special dining experiences or seasonal menus.
• Compliance & Hygiene Standards: Maintaining rigorous health, safety, and hygiene protocols (HACCP) across all meal transportation and in-villa service procedures.

Financial & Reservation Executive - Hotel Coral Beach - Mirissa, Sri Lanka

(2014-01 - 2016-01)

• Comprehensive Reservation Management: Handling all room bookings and inquiries through direct channels and Online Travel Agencies (OTAs), ensuring maximum occupancy and seamless check-in processes for the 12-room property.
• Financial Record Keeping: Maintaining accurate records of daily financial transactions, including room revenue, restaurant sales, and petty cash management.
• Billing & Invoicing: Managing guest billing, processing payments (cash/card), and issuing professional invoices for both accommodation and restaurant services.
• Revenue Monitoring: Tracking daily and monthly revenue targets and providing detailed financial reports to management to support decision-making.
• OTA & Channel Management: Updating room availability and rates across various booking platforms (Booking.com, Agoda, etc.) to optimize the hotel's online presence and revenue.
• Restaurant Financial Oversight: Collaborating with the beach restaurant team to audit daily sales reports, manage billing discrepancies, and monitor food and beverage costs.
• Guest Communication: Managing all pre-arrival and post-stay communication, ensuring a professional and hospitable interaction to drive repeat bookings and positive reviews.
• Bank & Cash Reconciliation: Performing regular bank reconciliations and cash flow monitoring to ensure financial transparency and accuracy.

Manager - Hotel On The Rock - Mirissa, Sri Lanka

(2014-01 - 2016-01)

• Boutique Hotel Management: Overseeing the complete daily operations of a 6-room boutique hotel, ensuring a high-end, personalized guest experience.
• Front Office & Guest Relations: Managing the entire guest journey from inquiry and reservation to check-in and departure, maintaining a 5-star hospitality standard.
• Property Maintenance & Upkeep: Ensuring the pristine condition of all 6 rooms and common areas through regular inspections and coordination with housekeeping and maintenance staff.
• OTA & Online Presence Management: Actively managing bookings via Online Travel Agencies (OTAs) such as Booking.com and Agoda, and responding to guest reviews to maintain high ratings.
• Staff Leadership: Supervising and training a small, multi-skilled team to deliver consistent service excellence across all departments.
• Financial Management: Handling daily accounts, cash flow, and budgeting for operational expenses while ensuring cost-effectiveness.
• Service Personalization: Tailoring services to meet individual guest needs, including organizing local tours, whale watching excursions, and transport arrangements.
• Compliance & Safety: Enforcing strict cleanliness, safety, and hygiene protocols across the property to ensure guest comfort and security.

Channel Receptionist - Nawaloka Hospital - Colombo, Sri Lanka

(2009-01 - 2014-01)

• Patient Appointment Management: Coordinating and scheduling specialist consultations (channelling) for a high volume of patients, ensuring accurate data entry and time management.
• Front-Line Guest Relations: Serving as the first point of contact for patients and visitors, providing clear information regarding doctor availability, hospital services, and channel procedures.
• Payment Processing: Handling financial transactions, issuing invoices, and managing cash/credit card payments for channelling services with high accuracy and integrity.
• Doctor-Patient Liaison: Acting as a coordinator between specialist consultants and patients to ensure a smooth flow of consultations and managing waiting times effectively.
• Inquiry Handling: Responding to a high volume of telephonic and walk-in inquiries with professionalism, empathy, and clear communication in a fast-paced medical environment.
• Records Management: Maintaining and updating patient records and consultant schedules within the hospital's digital management system.
• Customer Service Excellence: Resolving patient concerns and issues promptly, ensuring a high level of patient satisfaction in line with Nawaloka Hospital's service standards.
• Inter-Departmental Coordination: Collaborating with nursing staff and other administrative departments to ensure seamless patient care and operational efficiency.

Master's Degree in Business Administration - Business, administration and law

• Accounting and taxation
• Finance, banking and insurance
• Management and administration
• Marketing and advertising
• Secretarial - Cardiff Metropolitan University (2023-01 - 2025-01)

Bachelor's Degree in Business Management - Business, administration and law

• Accounting and taxation
• Finance, banking and insurance
• Management and administration
• Marketing and advertising
• Secretarial - Moscow State Technological University (2019-01 - 2020-01)

Higher Diploma in Business Management - Business, administration and law - NIBM (2016-01 - 2018-01)

GCE O/L Examination - Sri Sumangala Girls' College (1995-01 - 2005-01)