Strategic Account Manager, Sales Department - Oman Computer Service - Oman
(2020-02)
Managing strategic enterprise and government accounts across Oman, focusing on ICT solutions, digital transformation, and large-scale public sector projects. Working closely with ministries, sovereign entities, and security organizations including Royal Court Affairs, Central Bank of Oman, Asyad, Oman Investment Authority, Defense and Security Organizations in general and banks.
- Closed deal of 700,000 OMR deal with Royal Court Affairs
- Closed 300,000 OMR deal with Asyad
- Closed 400,000 OMR deal with Royal Oman Police
- Closed 300,000 OMR deal with Oman Investment Authority
- Successfully supported and delivered multiple additional public sector opportunities across ministries and government institutions such as Ministry of Transport Communication and Information, Ministry of Culture Sport and Youth, Ministry of Defences and Pension Fund
- Prospecting & searching for potential customers
- Lead Qualification & verifying if the lead has the required budget, are they the decision makers, when they will buy, do they need this product?
- Needs Analysis & understanding customer challenges and goals, the urgency for buying, risks of delaying the purchase process
- Value proposition of the product and services, present values not only feature like time and cost saving
- Trust building, credibility, confidence and honesty to accelerate deal closing with the customer
- Sales funnel: process from prospecting, Qualification, Demo, Proposal, Negotiation, closing, follow up
- Common Objection Handling like high price, having a vendor already, we need approval
- Negotiation: Value vs Price, Concessions, payment terms, win-win outcomes
- Closing & asking for a commitment from the customer
- Relationship management and keep customers loyalty repeated sales and referral for business
- Successfully achieved sales targets within less than one year
- Developed strong business relationships across both public and private sectors in Oman
- Successfully penetrated high-value and competitive accounts, generating new business opportunities and revenue growth
- Built and maintained strong relationships with end users, vendors, distributors, and key stakeholders
- Participated in multiple IT and technology events, enhancing market awareness and industry networking
- Demonstrated strong understanding of competitors, market positioning, and customer requirements
- Skilled in negotiation and resolving customer objections through win-win business solutions
- Experienced in account management, client engagement, and solution-oriented sales approaches
Collection Specialist - Oman Computer Service & Zubair Telecom - Oman
(2018-06 - 2020-01)
Results-driven Collection Specialist with experience managing corporate client accounts, payment follow-ups, invoice coordination, and accounts receivable processes. Skilled in maintaining strong customer relationships, reducing overdue balances, and ensuring timely collections while coordinating with sales, finance, and logistics teams.
- Managed end-to-end collections processes for corporate and enterprise clients across multiple accounts
- Followed up on overdue payments through calls, emails, and client coordination while maintaining professional customer relationships
- Maintained accurate transaction records, payment histories, and collection reports for organizational accounts
- Coordinated with finance and sales departments to resolve billing discrepancies and payment issues efficiently
- Monitored outstanding balances and ensured timely recovery of receivables to support company cash flow objectives
- Prepared collection status reports and updated internal systems with payment and account information
- Handled high-volume client accounts while ensuring compliance with company policies and financial procedures
- Assisted in reducing overdue accounts through consistent follow-ups and negotiation with customers
- Supported account reconciliation and documentation processes for audit and reporting purposes
- Delivered strong communication and problem-solving skills in managing customer payment concerns professionally
- Successfully recovered long-outstanding payments pending since 2015, contributing significantly to improving company cash flow and reducing aged receivables
- Converted irregular-paying customers into consistent and timely payers through effective follow-ups, relationship management, and regular meetings with client representatives
- Strengthened customer payment compliance by negotiating payment commitments and maintaining professional client communication
- Recognized for strong performance and achievements in collections, leading to transition into the company's core business function in Sales
- Demonstrated excellent negotiation, problem-solving, and customer relationship management skills while handling challenging accounts
- Contributed to improving collection efficiency and maintaining healthy client relationships across corporate accounts
Office Manager and Assistant to the MD - OCS & Zubair Telecommunication - Oman
(2015-02 - 2019-01)
Worked closely with the Managing Director and shareholder of one of the leading ICT companies under The Zubair Corporation, providing executive, operational, and administrative support while coordinating cross-functional activities to ensure smooth business operations and project execution.
- Managed and coordinated the Managing Director's daily operations, schedules, meetings, and communications
- Assisted in handling executive correspondence, emails, and phone calls on behalf of the Managing Director
- Communicated management directives and ensured proper follow-up with departments and staff
- Prepared operational reports and highlighted workflow issues, risks, and operational bottlenecks to senior management
- Followed up on LPOs, project implementations, deliveries, and payment processes for high-priority projects
- Coordinated weekly progress meetings with department managers to ensure timely project execution and service delivery
- Monitored workflow efficiency across departments and provided recommendations for operational improvements
- Worked closely with Engineering and Technical Support teams to improve response time and customer service performance
- Participated in recruitment and interviewing processes for administrative and support positions
- Monitored the performance of new employees and submitted evaluation reports to department heads and executive management
- Assisted in resolving employee operational and administrative issues to maintain productivity and teamwork
- Supervised trainees' progress and prepared regular performance and development reports
- Led and coordinated a committee responsible for developing institutional procedures and strategic operational plans
- Conducted organizational data collection, analysis, and evaluation across multiple departments
- Contributed to procedure documentation, implementation, and workflow standardization initiatives
- Supported continuous improvement efforts to enhance operational efficiency and interdepartmental coordination
Office Manager - Ultra Electronics Ithra, Oman - Oman
(2013-12 - 2015-01)
Reported directly to the Managing Director and supported executive operations for the 'MC6' airport integration systems project at Muscat International Airport and Salalah Airport under Ultra Electronics Holdings plc
- Managed the executive office, including calendar management, travel arrangements, executive correspondence, and meeting coordination
- Organized senior management meetings, prepared meeting minutes, and monitored action items to ensure timely execution
- Coordinated travel logistics, hotel bookings, visas, and executive hospitality arrangements for management and international stakeholders
- Followed up with departments and project teams to monitor operational progress and maintain alignment with project objectives
- Supported communication and coordination between executive leadership, technical teams, clients, and external stakeholders
- Assisted management in monitoring workflow efficiency and resolving operational challenges in a fast-paced project environment
